Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Ekram Redi

Alexandria,VA

Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Overview

5
5
years of professional experience

Work History

General Manager

MGM National Harbor
Oxon Hill, MD
02.2022 - 07.2024
  • Led all aspects of day-to-day operations for a high-volume restaurant with a team of employees, including front-of-house and back-of-house staff.
  • Ensured compliance with company policies, food safety regulations, and local health codes to maintain high standards of cleanliness and service.
  • Achieved significant revenue growth through targeted strategies
  • Streamlined inventory control processes to achieve significant cost reductions
  • Hired, trained, and mentored staff, fostering a collaborative team culture and reducing turnover by 54%.
  • Regularly communicated with the kitchen team to ensure consistent food quality and timely delivery during peak hours.
  • Resolved guest issues and complaints professionally, contributing to an improvement in overall customer satisfaction scores.
  • Managed weekly staff scheduling, ensuring proper labor allocation based on forecasted sales and operational needs.
  • Conducted regular performance evaluations, coaching employees to improve service quality and operational efficiency.

Restaurant Manager

Olive Garden
Niagara Falls, NY
06.2019 - 12.2021
  • Directed staff to achieve optimal performance in customer interactions
  • Maintained inventory, cash handling procedures, and POS systems to ensure operational efficiency and cost control.
  • Collaborated with the kitchen team to ensure timely food preparation and high-quality culinary offerings, overseeing the expo position to manage food flow and guest satisfaction.
  • Handled customer inquiries and complaints with professionalism, ensuring a positive guest experience.
  • Conducted staff meetings, facilitated training, and provided coaching to support team development and performance improvement.
  • Created and maintained weekly schedules to ensure optimal staffing and smooth operations.

Education

Information Technology & Hospitality

Niagara University
Niagara Falls, NY

Skills

  • Expense Control
  • P&L Management
  • Staff Supervision
  • Customer Relationship Management
  • Vendor Sourcing
  • Time and Resource Optimization
  • Problem Resolution
  • Staff Training and Development
  • Employee Scheduling

Affiliations

  • Red Cross Society Voolunteer

Accomplishments

  • School Club Leader
  • Honor's Graduate

Timeline

General Manager

MGM National Harbor
02.2022 - 07.2024

Restaurant Manager

Olive Garden
06.2019 - 12.2021

Information Technology & Hospitality

Niagara University

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Ekram Redi