Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ekran Abdi

Osseo,MN

Summary

Dedicated and detail-oriented professional with experience in customer service and administrative support, seeking to leverage strong communication and organizational skills as a Medical Receptionist. Proven track record in providing exceptional service in both healthcare and retail environments, with a focus on patient care and client satisfaction. Familiar with medical terminology and skilled in managing appointments, maintaining records, and resolving conflicts. Committed to creating a welcoming atmosphere and supporting team collaboration to enhance overall operational efficiency.

Overview

4
4
years of professional experience

Work History

Warehouse Worker

Amazon
Maple Grove, MN
12.2022 - 08.2024
  • Assembled orders according to customer requests.
  • Operated scanners, computers, and other equipment to track orders.
  • Performed cycle counts to maintain accurate inventory records.
  • Inspected damaged goods prior to disposal or return to vendor.
  • Assisted customers with product selection inquiries when needed.
  • Followed established guidelines for picking orders accurately.
  • Collaborated closely with other departments on special projects as needed.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Assisted in packaging and labeling of products for shipment.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
  • Used scanners to track parcel information, condition or receipt.

Client Service Representative

Yuspire
Minneapolis, MN
01.2023 - 06.2024
  • Front Desk Management: Greeted clients and visitors, providing a welcoming atmosphere and addressing inquiries, similar to the reception duties in a medical setting.
  • Scheduling and Coordination: Managed appointment scheduling and coordinated meetings, ensuring efficient use of time and resources.
  • Volunteer Support in Nursing Homes: Assisted with organizing activities and events for residents, fostering a compassionate environment while gaining insights into patient care and needs.
  • Record Keeping: Maintained accurate client records and documentation, ensuring confidentiality and compliance with organizational policies.
  • Communication Skills: Acted as a liaison between clients, families, and service providers, developing strong verbal and written communication skills.
  • Customer Service: Delivered high-quality support to diverse clients, enhancing their experience and addressing concerns effectively.

Customer Service Representative

Marshalls
Maple Grove, MN
11.2020 - 10.2021
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

Education

High School Diploma -

Osseo Senior Highschool
Osseo, MN
07-2022

North Hennepin Community College
Brooklyn Park

Skills

  • Familiarity with Medical Terminology: Knowledge of basic medical terms and healthcare processes gained through college courses and volunteer experience in nursing homes
  • Customer Service Excellence: Proven ability to provide exceptional service, addressing client needs and resolving issues effectively
  • Communication Skills: Strong verbal and written communication skills, ensuring clear and empathetic interactions with patients and team members
  • Organizational Skills: Effective at managing multiple tasks and prioritizing responsibilities in fast-paced environments
  • Attention to Detail: Meticulous in maintaining accurate records and handling sensitive information, crucial in both medical and retail settings
  • Scheduling and Coordination: Skilled in managing appointments and coordinating activities to ensure smooth operations
  • Problem-Solving Abilities: Capable of quickly identifying issues and implementing solutions to enhance patient and customer satisfaction
  • Conflict Resolution: Trained in de-escalating difficult situations and resolving conflicts, enhancing overall experiences
  • Team Collaboration: Experience working collaboratively with diverse teams, fostering a supportive and productive work environment
  • Adaptability: Able to adjust to new challenges and environments, demonstrating flexibility in both healthcare and retail settings
  • Sales Skills: Experience in upselling products and promoting services effectively while maintaining customer satisfaction at Marshalls
  • Technical Proficiency: Comfortable using various software and systems for record-keeping and communication

Languages

English
Native/ Bilingual
Somali
Native/ Bilingual

Timeline

Client Service Representative

Yuspire
01.2023 - 06.2024

Warehouse Worker

Amazon
12.2022 - 08.2024

Customer Service Representative

Marshalls
11.2020 - 10.2021

High School Diploma -

Osseo Senior Highschool

North Hennepin Community College

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Ekran Abdi