Eduardo Krauzhoffmann
Pompano Beach,FL
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
9
9
years of professional experience
Work History
Project Manager
Russell Construction
10.2022 - Current
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Identified plans and resources required to meet project goals and objectives.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Developed and implemented strategic project plans to meet business objectives.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Maintained open communication by presenting regular updates on project status to customers.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Reported regularly to managers on project budget, progress and technical problems.
- Managed crew of more than 100 members
- Monitored project progress, identified risks and took corrective action as needed.
Production Line Technician
Expo Stone
06.2021 - 10.2022
- Promptly documented and reported all defective equipment and hazardous conditions.
- Trained and supervised production personnel to properly use production equipment and apply best practices.
- Performed setup of production equipment to establish optimal performance.
- Adjusted machines to increase productivity for runs.
- Collaborated with engineering and other departments to meet production goals and promote teamwork.
- Lubricated and cleaned parts to perform routine maintenance on production equipment.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Executed continuous improvement initiatives to streamline production processes.
- Implemented and maintained quality control systems to verify product compliance.
- Adjusted process parameters to optimize product quality and production rates.
- Aided in setting up and breaking down production equipment and stages to help prepare production area for filming and properly store equipment after use.
- Made sure that products were produced on time and are of good quality.
- Inspected finished products for quality and adherence to customer specifications.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Reported on findings and made proactive and targeted recommendation to senior leaders.
Manager
Castle Rock Pavers LLC
03.2017 - 06.2021
- Provided outstanding customer service.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Scheduled meetings with customers.
- Answered product and service related questions.
- Escalation follow ups.
- Explained and negotiated contracts.
- Responsible for training new hires.
- Confirmed contact information.
- Made outbound calls to customers.
- Outside Sales.
- Identified sales opportunities and acted on leads.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
Multilingual Customer Service Representative
Booking.com
09.2014 - 03.2017
- Answered phone and assisted International customers from Latin and North America, Europe, or customers from any part of world that preferred to be assisted in English, Portuguese or Spanish with changes and cancellations.
- Managed over 120 customer calls per day
- Assisted clients with questions and payment.
- Resolved customer issues.
- Prepared bookings.
- Responsible for troubleshooting applications.
- Self-motivated, with strong sense of personal responsibility
- Skilled at working independently and collaboratively in team environment
- Proven ability to learn quickly and adapt to new situations
- Skilled at working independently and collaboratively in a team environment
Education
No Degree - Business Administration
UNINTER University
Parana BrazilHigh School - Accounting Technician
Colegio Diocesano Padre Jose Mousinho
Pernambuco Brazil12.2001
Skills
- Customer service
- Supervising experience
- Fluent Portuguese and Spanish speaker
- Goals And Performance
- Safety Protocols
- Staff Training
- Construction Management
- Processes and Procedures
- Restoration Projects
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
- Authorized to work in Brazil for any employer.
- I do not need sponsorship for work in any country in South America.
Timeline
Project Manager
Russell Construction
10.2022 - Current
Production Line Technician
Expo Stone
06.2021 - 10.2022
Manager
Castle Rock Pavers LLC
03.2017 - 06.2021
Multilingual Customer Service Representative
Booking.com
09.2014 - 03.2017
No Degree - Business Administration
UNINTER University
High School - Accounting Technician
Colegio Diocesano Padre Jose Mousinho
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