Summary
Overview
Work History
Education
Skills
Timeline
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EKTAA PATEL

Summary

Highly accomplished and results-driven Healthcare Management Executive with over a decade of progressive leadership experience within prestigious healthcare institutions. in the and execution of the compréhensive projects, and improve efficiency, and quality assurance. Demonstrated to lead cross-functional teams, manage comprehensive projects, and improve patient access and satisfaction. Proven track record in financial management, enhancing revenue growth, and fostering strong stakeholder relationships. Adept at process improvement, regulatory compliance, and implementing innovative solutions to complex challenges. Committed to cultivating a culture of continuous improvement and excellence in patient care. Recognized for outstanding communication skills, strategic vision, and the ability to drive organizational change. Seeking to leverage extensive background in healthcare management to contribute to the operational excellence and strategic growth of a dynamic organization.

Overview

21
21
years of professional experience

Work History

Service Line Manager

NEWTON WELLESELY HOSPITAL
Newton, MA
10.2020 - Current
  • Demonstrated expertise in all aspects of health information systems methodology, encompassing conceptual design, documentation, leadership, cross-functional team management, implementation, application and user training, support, quality review, and enhancements
  • Proven track record in developing and maintaining positive, productive long-term relationships with management-level labor partners and cross-functional teams, leading to consistently superior service performance and customer satisfaction
  • Expert in cultivating, coordinating, coaching, and supporting operations and leadership teams in collaboration with physician leadership
  • Effective in partnering with physician leadership to sustain and forge new internal and external physician relationships
  • Serves as a crucial liaison across various Network departments/entities, ensuring integrated service delivery and partnership
  • Collaborative in working with practice teams to expand and facilitate contracts with regional educational institutions
  • Provides daily management and/or operational oversight to practice managers, ensuring compliance with all regulatory guidelines
  • Actively prepares and presents monthly operations/financial reports to leadership and committees
  • Vigilant in monitoring operations across practice sites to guarantee patient access standards are met
  • Implemented strategies resulting in a 25% reduction in phone abandonment rates, enhancing patient communication and service
  • Initiated a same-day patient access program at the Spine Center, significantly improving patient satisfaction and access to care
  • Achieved a 40% increase in copay collection through effective financial management and patient engagement strategies
  • Enhanced clinical and administrative staff productivity by 30% through optimization of scheduling and leveraging staff strengths.

Program/Project Manager

NEWTON WELLESLEY PHO
Location
12.2015 - 09.2020
  • Successfully spearheaded enterprise-wide initiatives and programs contributing to 5% of the hospital's revenue
  • Expert in program management, leading key initiatives demonstrating a broad scope of leadership and strategic oversight
  • Maintained close collaboration with program coordinators, ensuring alignment of goals, effective communication, and teamwork
  • Achieved program success and customer acceptance by focusing on measurable outcomes, user engagement, and satisfaction
  • Developed solid partnerships with internal and external partners to enhance productivity, quality, and efficiency
  • Created standardized templates for workflow options, streamlining complex, time-consuming, and labor-intensive processes
  • Worked directly with providers and practice staff on training, creating new workflows, and fostering user buy-in.

Project/Implementation Manager

MASS GENERAL PHO
Location
03.2012 - 11.2015
  • Successfully implemented enterprise-wide systems, contributing to 10% of the hospital's revenue, including collaboration with vendor partners for systems like Dictaphone, eScription, Patient Keeper, and Epic
  • Coordinated management activities across various projects, aligning with business objectives and organizational goals
  • Established credibility and nurtured relationships with stakeholders at all levels, communicating project goals and updates
  • Initiated and led projects from conception through to completion, ensuring alignment with scope, schedule, and budget
  • Collaborated with business units to define project needs, assess business implications, and conduct thorough requirements gathering, prioritization, and risk management
  • Directed cross-functional teams, managing resources and conflicts, while ensuring timely escalation of issues to management
  • Implemented quality assessment processes throughout project lifecycles to achieve high levels of customer satisfaction.

Healthcare Consultant

SMONIK SYSTEMS
Boston, MA
05.2011 - 03.2012
  • Developed and executed project plan for a leading revenue client, optimizing program tracking to facilitate cost savings
  • Established and implemented a robust data Quality Assurance (QA) process to enhance data integrity and reliability
  • Led the management, analysis, design, construction, testing, and installation of HL7 Interfaces for 21 hospitals and clinics across the USA, streamlining healthcare data exchange
  • Designed and instituted a process protocol to improve communication channels between clients, back-office teams, application support, and technical support, enhancing operational efficiency and customer service.

Applications Analyst

PARTNERS HEALTHCARE
Boston, MA
04.2010 - 05.2011
  • Partnered with business units to define needs, assess requirements, guide vendor selection, prioritization, and risk management for system implementations
  • Prepared and coordinated comprehensive documentation for project phases, ensuring clarity and alignment with project goals
  • Maintained communication with stakeholders on project schedule, status, risks, and scope adjustments to ensure alignment
  • Implemented rigorous quality assessment protocols throughout project lifecycle, achieving high levels of customer satisfaction
  • Conducted thorough project reviews at key lifecycle stages, ensuring adherence to objectives.

Director of Operations

MEDQUIST INC.
Mount Laurel, NJ
11.2008 - 03.2010
  • Directed Operations and led project management initiatives, delivering cost-effective, high-performance technology solutions
  • Established goals enhancing organizational capability and setting standards for collaboration and performance
  • Boosted company performance through new partnerships, negotiating engagements, and spearheading new projects/features
  • Managed cost control, staffing, and performance across projects, ensuring alignment with strategic objectives
  • Communicated with stakeholders regarding schedules, status updates, issues, risks, scope changes, and milestones
  • Implemented strategic planning and execution to streamline operations and improve overall efficiency
  • Fostered a culture of continuous improvement by identifying and implementing process enhancements
  • Cultivated relationships with internal and external stakeholders to ensure project success and alignment with business goals
  • Utilized data-driven approaches to inform decision-making and optimize operational processes
  • Led cross-functional teams, promoting collaboration and leveraging skill sets to meet project deliverables and deadlines.

Director of Global Operations

NUANCE COMMUNICATIONS INC.
Burlington, MA
10.2002 - 11.2008
  • Oversaw Account Management and Implementation teams, ensuring alignment with global operational goals
  • Developed strategic and operational plans, effectively managing execution and measuring results
  • Delivered high-level presentations to C-suite executives and Health Information Management professionals
  • Provided coaching, feedback, and developmental opportunities to employees, fostering a culture of growth and teamwork
  • Led projects through their full lifecycle, ensuring adherence to scope, schedule, and budget
  • Streamlined processes and implemented best practices to enhance efficiency and productivity across global operations
  • Cultivated strong client relationships, ensuring high levels of satisfaction and retention
  • Analyzed market trends and adapted strategies to maintain competitive advantage and support expansion
  • Facilitated cross-departmental collaboration to drive organizational success and achieve key performance indicators (KPIs)
  • Implemented risk management strategies to minimize impacts on project timelines and deliverables.

Education

Bachelor of Business Administration in International Marketing -

Berkeley College

Bachelor of Science in Organic Chemistry -

RG Shah Science College

Skills

  • Strategic Planning & Execution
  • Health Information Technology Expertise
  • Leadership & Team Development
  • Cross-Functional Team Management
  • Stakeholder Engagement & Management
  • Program & Project Management
  • Operational Efficiency & Process Improvement
  • Financial Management & Revenue Growth
  • Quality Assurance & Regulatory Compliance
  • Patient Access & Satisfaction Initiatives
  • Vendor & Partner Relationship Management
  • Change Management & Organizational Development
  • Data Analysis & Performance Metrics
  • Risk Management & Mitigation
  • Customer Service Excellence
  • Communication & Interpersonal Skills
  • Innovation & Service Enhancement
  • Training Development & Execution
  • Contract Negotiation & Management
  • Healthcare Regulations & Standards Clinical Workflow Optimization
  • Business Analysis & Requirement Gathering
  • System Implementation & Integration
  • Performance Monitoring & Reporting
  • Continuous Improvement & Best Practices Implementation
  • Crisis Management & Problem Solving
  • Employee Coaching & Performance Management
  • Strategic Partnerships & Collaboration
  • Market Trend Analysis & Adaptation

Timeline

Service Line Manager

NEWTON WELLESELY HOSPITAL
10.2020 - Current

Program/Project Manager

NEWTON WELLESLEY PHO
12.2015 - 09.2020

Project/Implementation Manager

MASS GENERAL PHO
03.2012 - 11.2015

Healthcare Consultant

SMONIK SYSTEMS
05.2011 - 03.2012

Applications Analyst

PARTNERS HEALTHCARE
04.2010 - 05.2011

Director of Operations

MEDQUIST INC.
11.2008 - 03.2010

Director of Global Operations

NUANCE COMMUNICATIONS INC.
10.2002 - 11.2008

Bachelor of Business Administration in International Marketing -

Berkeley College

Bachelor of Science in Organic Chemistry -

RG Shah Science College

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