Ekundayo Oyenuga
Dallas,TX
Summary
QUALIFICATION SUMMARY: Experienced Customer Service professional , Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Taimen Transport
04.2022 - Current
- Maintained designated portfolio of customer accounts by contacting customers behind on payment obligations
- Resolved billing inquiries and disputes in timely fashion
- Supported accounts receivable operations within assigned functions
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements
- Identified, analyzed and researched systemic issues and made recommendations for resolution
- Assisted patients in filling out check-in and payment paperwork
- Built and maintained positive working relationships with patients and staff
- Investigated insurance claims denials and appeals
- Handled customer service inquiries in person, via telephone and through email
- Filed and maintained patient records in accordance with HIPAA regulations
- Set up, maintained and verified sterility of lab equipment and tools.
Logistics Customer Service Representative
TA Services
09.2021 - 04.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Answered average of 75 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Communicated professionally with colleagues, freelancers and clients.
- Promptly responded to inquiries and requests from prospective customers.
Customer Service Dispatcher
Nuga Enterprise
04.2020 - 09.2021
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Received new orders, prepared documentation and assigned personnel.
- Monitored flow of paperwork and directed information to appropriate departments.
- Responded to over 75 daily caller requests with information about assistance and timeframes.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Coordinated repairs to vehicles to maintain fleet operations.
- Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.
- Ordered supplies and allocated resources to personnel based on need.
- Assessed regulatory and operational risks for escalation to management.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
Operations Customer Service Specialist
Gallagher Bassett
11.2019 - 04.2020
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Answered average of 75 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Communicated professionally with colleagues, freelancers and clients.
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Managed timely and effective replacement of damaged or missing products.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Bachelors - Integrative Studies
University Of North Texas
Denton, TX12.2017
Skills
- Knowledge of complete clinical supplies life cycle
- Report Preparation
- Service Quality
- Service Requests
- Customer Experience
- Customer Service
- Call Centers
- Energy Conservation
- Good Communication Skills
- Customer Relations
- Customer Service and Assistance
- High-Volume Call Environments
- Call Volume and Quality Metrics
- Online Chat
Timeline
Customer Service Representative
Taimen Transport
04.2022 - Current
Logistics Customer Service Representative
TA Services
09.2021 - 04.2022
Customer Service Dispatcher
Nuga Enterprise
04.2020 - 09.2021
Operations Customer Service Specialist
Gallagher Bassett
11.2019 - 04.2020
Bachelors - Integrative Studies
University Of North Texas
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