Ethan Kapu
Las Vegas,NV
Summary
Personable and dedicated Customer Service Representative with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Specialize in quality, speed and process optimization. Results-oriented with demonstrated passion for company success, cultivating and growing business.
Overview
5
5
years of professional experience
Work History
Host
Lin's International Buffet
San Antonio, TX
04.2024 - 08.2024
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Balanced cash drawers at the end of each shift.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Barista
7 Leaves Cafe
Las Vegas, NV
10.2021 - 02.2024
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Acquired new skills to support team and further accommodate customer needs.
- Memorized official and off-menu coffee and tea preparations.
- Gave samples of popular coffee and tea blends to create sales opportunities.
Cafe Manager
Open Kitchen Oahu
Hale'iwa, HI
05.2021 - 09.2021
- Trained new employees in operational procedures and modeled duties for front and back house positions.
- Managed inventory by establishing & adjusting ordering parameters, accurate forecasting and monitoring waste.
- Maintained calm demeanor during high-volume periods and special events.
- Set goals for staff performance while providing feedback to motivate them towards success.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Event Assistant
Open Kitchen Oahu
Hale'iwa, HI
10.2020 - 05.2021
- Provided excellent customer service by prioritizing and organizing tasks to efficiently accomplish service goals.
- Organized materials, cleaned facilities and set up equipment before/after events.
- Communicated between customer and host of events for a smooth transaction.
- Sought guidance from team members to resolve issues and identify appropriate issues for escalation.
- Worked successfully as a team with coworkers through motivation and encouragement to accomplish goals and address issues, related to our products and services .
Guest Experience Leader
McDonald's
Laie, Hawaii
10.2019 - 10.2020
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Analyzed customer feedback to provide strategic direction to continuously improve overall rating.
- Expressed appreciation for patronage, inviting and encouraging customer return visits.
- Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
- Promoted teamwork and quality service through daily communication and coordination with other departments.
Education
High School Diploma -
Kahuku High School
Kahuku, HI05.2019
Skills
- Customer service
- Credit card payment processing
- Quality assurance controls
- Microsoft Office expertise
- POS systems operation
- Safe food handling
- Menu item familiarity
- Customer rapport
- Guest conflict resolution
- Hospitality and service knowledge
Timeline
Host
Lin's International Buffet
04.2024 - 08.2024
Barista
7 Leaves Cafe
10.2021 - 02.2024
Cafe Manager
Open Kitchen Oahu
05.2021 - 09.2021
Event Assistant
Open Kitchen Oahu
10.2020 - 05.2021
Guest Experience Leader
McDonald's
10.2019 - 10.2020
High School Diploma -
Kahuku High School
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