Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

EL HADJ I

Silver Spring,MD

Summary

Additional Skills Customer Needs Analysis Contract Negotiation CRM Software (Salesforce, Hubspot, Zoho, Freshsales) Lead Prospecting MS Office Salesforce Professional Summary Honors graduate with proven accomplishments in international relations, event planning, public relations, writing, and editing Documented experience within corporate, governmental, and academic environments in positions of significant responsibility Consistently recognized by professors, peers, supervisors, and internship mentors for dedication, scholarship, and enthusiasm Exceptional internship assignments, community volunteerism, writing and editing skills, and Microsoft Office proficiency Highly motivated and reliable customer service with 7 years experience in the field of retail and customer service experience. Clear communication skills in French and English Product knowledge Good Problem-solving skills with Patience Positive attitude and Listening

Overview

14
14
years of professional experience

Work History

Fleet Service Agent

American Airlines
03.2021 - Current
  • Documented all required information regarding cargo weight and destination.
  • Inspected cargo for efficient and safe handling and transport between planes and cargo areas.
  • Guided planes for all arrivals and departures with strong focus on safety.
  • Deiced aircraft and guided to proper gate and runway positions.

Barista Cashier

Starbucks
08.2017 - 03.2021
  • Promotes coffee consumption by educating customers; selling coffee and coffee grinding and brewing equipment, accessories, and supplies; preparing and serving a variety of coffee drinks, along with pastries and cookies.
  • Built relationships with customers to encourage repeat business.

Crew Member

Trader Joes
06.2017 - 03.2021
  • Working the cash registers, receiving and unloading deliveries, stocking shelves, building displays, cleaning the floor, answering questions about Trader
  • Joe'sproducts, and just generally making sure that every customer has a fun, friendly and informative shopping experience—that's a little of everything.
  • Worked well with teammates and accepted coaching from management team.

Ramp Agent

Piedmont Airlines Inc
05.2016 - 07.2017
  • Guiding aircraft to and from gates and backing them up for take-off
  • Placing chocks and cones around aircraft
  • Loading and unloading arriving and departing aircraft cargo, baggage, and mail onto carts and/or dollies
  • Providing special handling of baggage, cargo, and mail, as required

TEAM MEMBER

Whole Foods
04.2009 - 05.2016
  • Ensures a fresh and appealing display by keeping cases and shelves clean and well stocked by front-facing, checking codes, rotating and removing out-of-date products
  • Stocks and cleans grocery shelves, bulk bins, frozen and dairy case
  • Monitors and prevents spoilage and communicates waste to buyers
  • Team Leaders, and shift supervisor
  • Maintains back stock in good order
  • Assists with sampling program, keeping sample areas full, clean and appealing
  • Completes spoilage, sampling, temperature, and sweep worksheets as required
  • Assists with periodic inventory checks
  • Arrives to work station on time, appropriately groomed, dressed and ready to work; works all scheduled shifts and attends required trainings and meetings
  • Provides excellent customer service, addresses needs of customers in a timely and effective manner and models suggestive selling techniques; answers phones and pages promptly and courteously
  • Maximizes sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product.

Education

Bachelor of Science - political science

university of maryland shady grove
2019

Associate of Applied Science - undefined

Montgomery College
Rockville, MD
2015

High School Diploma - undefined

Jean de la Fontaine
07.2006

Skills

  • Lobbying techniques
  • Participate in and influence government at all levels through an
  • Understanding of the establishment, structure, and interaction of
  • Governmental institutions
  • Use effective writing, research, analysis, advocacy, and coalition-
  • Building skills to develop and influence policy at the national and
  • International levels
  • Conduct, analyze, and evaluate theoretical and empirical research for
  • Specific problems to affect domestic and international policy by applying
  • Political theory, systems, and processes in organizational environments
  • Apply knowledge of ethical principles and issues to public policy and
  • Politics
  • Powered by TCPDF (wwwtcpdforg)

Languages

English
Full Professional
French
Native or Bilingual
wolof
Native or Bilingual

Additional Information

Exercises responsibility for conceiving, establishing, staffing, managing, Exercises delegated supervisory authority in the absence of the Division Chief to evaluate the performance of subordinates; planning work to be accomplished and setting priorities for subordinates based upon workload and abilities. analytic efforts receive sufficient administrative support, to include but not limited to equipment upgrades, technical infrastructure, technical processing methods, and personnel issues.

Timeline

Fleet Service Agent

American Airlines
03.2021 - Current

Barista Cashier

Starbucks
08.2017 - 03.2021

Crew Member

Trader Joes
06.2017 - 03.2021

Ramp Agent

Piedmont Airlines Inc
05.2016 - 07.2017

TEAM MEMBER

Whole Foods
04.2009 - 05.2016

Bachelor of Science - political science

university of maryland shady grove

Associate of Applied Science - undefined

Montgomery College

High School Diploma - undefined

Jean de la Fontaine
EL HADJ I