EL Henry

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
• Improved safety procedures to create safe working conditions for workers.

• Increased public trust in Special Police Officers through professional conduct , adherence to department policies and procedures.
• Participated in ongoing training programs, continuously enhancing knowledge of law enforcement techniques and best practices.
• Effectively diffused tense situations involving disputes or altercations through verbal communication skills and conflict resolution techniques, promoting peaceful environment for all involved parties.
• Conducted thorough property inspections, identifying potential security vulnerabilities and recommending appropriate preventative measures.

Provide physical security against unauthorized access, tampering, and vandalism of property.

Assist several agencies ( State Departments, S. Service and Capitol Hill Police regarding Delegations.)

Provide First Aid and medical assistance to guests, and residents and staff members.

• Managed traffic flow during incidents or emergencies, directing drivers safely around affected areas while minimizing congestion.
• Conducted thorough property inspections, identifying potential security vulnerabilities and recommending appropriate preventative measures.