El Sy
Canal Winchester,OH
Summary
Experienced Engineer with Six Sigma Green Belt Certification, and dedicated Operational Excellence Specialist with over 10 years of experience in wide-range expertise in business operations, financial analysis, supply chain, objectives setting and performance tracking. Solid background and experience in creating reports, dealing with large sets of data to solve complex problems. Strong ability to define, develop and implement reliable solutions by analyzing requirements while working collaboratively with clients. Demonstrated aptitude to understand the customer's business problems and requirements to device solutions that are tailored to customers situations. Outstanding communication skills with the ability to communicate at all levels.
Overview
11
11
years of professional experience
Work History
Operational Excellence Specialist
Mettler Toledo
10.2021 - Current
- Led cross-functional teams in identifying process improvement opportunities, resulting in 34% in efficiency gain and reduction of 7% in operational costs (Globally).
- Conducted Kaizen workshops with various units including MT-France recently where I managed to reduce their invoicing backlog by 30% and which resulted in $447K in a single month .
- Developed and implemented process improvement plans such as triage and streamlined the parts ordering and management process to reduce cycle times, and improve customer service.
- Utilized data analysis to identify areas of improvement, and provided managers with the necessary tools to manage their business.
- Collaborated with department heads to set and monitor key performance indicators (KPIs) to track the progress of operational excellence initiatives.
- Developed and maintained a central repository of process documentation to facilitate knowledge sharing and adherence to best practices (Knowledge Hub, Global Service Reporting).
- Collaborated with IT organization on process improvements initiatives such system design and implementations, data gathering, user story creation, UAT testings, and job aids creation.
Service Business Analyst
Mettler Toledo
09.2015 - 10.2021
- Conducted in-depth analysis of service operations, identifying areas for improvement and implementing solutions that resulted in a 24% increase in operational efficiency and 35% ROS.
- Developed and maintained key performance indicators (KPIs) to monitor the performance of service delivery and pinpoint areas of improvement to Managers and Technicians.
- Led efforts to drive continuous improvement in field service through active training and coaching , promoting process adherence.
- Spearheaded data cleansing initiatives to improve the quality of install database to increase efficiencies in service delivery, marketing initiatives, customer trust, and satisfaction.
- Fostered cost control initiatives by implementing triage, reducing travel, minimizing second visits, and updating the skills process to mitigate unnecessary customer visits.
- Provided leaders and Technicians performance reports on monthly basis to increase transparency and promote healthy competition and good practices.
- Conducted weekly Gemba with Field Technician to address challenges and improve customer satisfaction.
- Significantly improved service delivery by reviewing and performing operational performance analysis and suggesting corrective action plans.
- Promoted best service practice and improved service delivery, and customer experience by coordinating and collaborating with other service teams across different units and divisions.
Marketing Analyst & Pricing Administrator
Mettler Toledo
02.2014 - 09.2015
- Analyzed marketing campaign performance using data-driven metrics, resulting in a 13% increase in conversion rates and a 4% reduction in customer acquisition costs.
- Introduced and implemented PFT account classification increasing sales representatives focus on high-value accounts (P, F) and Telesales focuses on T accounts
- Successfully developed and monitored KPI associated with lead entry and conversions, including overseeing lead entry process, and training a team in India to enter leads in the system
- Maintained customer marketing attributes in the system for effective targeting.
- Utilized customer data and segmentation to drive targeted marketing campaigns, resulting in improved customer engagement and retention rates.
- Prepared marketing reports and dashboards to track campaign performance and made data-driven recommendations for campaign and targeting improvements.
Order Management and Customer Support
Mettler Toledo
08.2012 - 02.2014
- Managed various orders from Lab, Retail, and Industrial division ranging from $100 to $500K.
- Developed and maintained standard operating procedures (SOPs) to streamline order entry processes and maintain consistency in order accuracy.
- Accurately and efficiently processed customer orders, including order verification, pricing confirmation, and inventory checks.
- Collaborated with customers, sales representatives, and warehouse teams to ensure order accuracy and on-time delivery.
- Resolved order discrepancies and issues in a timely and professional manner to maintain customer satisfaction.
- Utilized order management software to maintain and update order databases, providing real-time information to relevant stakeholders.
- Trained new team members on order entry processes and procedures to maintain high performance standards.
Education
MBA - Business Administration And Management
Syracuse University
Syracuse, NY08.2021
Bachelor of Science - Chemical Engineering
Ohio State University
Columbus, OH06.2012
Skills
- Business Operations and Operational Excellence
- Process Improvement and SOP Development
- Kaizen Workshop Facilitation
- Project Management (Microsoft Projects, Smartsheet)
- Financial Analysis and Reporting
- Data Visualization Tools (eg, Tableau, Power BI, SAP Analytics Cloud)
- Strong Analytical and Problem-Solving Skills
- Excellent Communication and Presentation Abilities
- SAP ERP, SalesForce
- Microsoft Office, SharePoint
- RPA (UiPath, Celonis)
Languages
French
Full Professional
Arabic
Full Professional
Wolof
Native or Bilingual
Fulani
Native or Bilingual
English
Native or Bilingual
Timeline
Operational Excellence Specialist
Mettler Toledo
10.2021 - Current
Service Business Analyst
Mettler Toledo
09.2015 - 10.2021
Marketing Analyst & Pricing Administrator
Mettler Toledo
02.2014 - 09.2015
Order Management and Customer Support
Mettler Toledo
08.2012 - 02.2014
MBA - Business Administration And Management
Syracuse University
Bachelor of Science - Chemical Engineering
Ohio State University
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