Summary
Overview
Work History
Education
Skills
Languages
Timeline
Work Availability
Hi, I’m

Ela Yosef

Administrator
New York,NY

Summary

Resourceful Operations Executive with 24 years of experience working in domestic and international positions. Hardworking professional leader skilled in both strategic planning and tactical execution. Experienced in financial management, operations, hiring and development. Talented at building collaborative partnerships and supporting employees in achieving professional success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Resourceful Operations. Detail-oriented team player with strong organizational skills.

Overview

26
years of professional experience

Work History

Bancwire
Missouri City, MO

Senior Operations Executive
06.2022 - Current

Job overview

  • Assisted with proactive client outreach initiatives and documented client correspondence in CRM system.
  • Leveraged meeting minutes to measure progress and accountability.
  • Set clear goals to monitor targets and offered real-time input on performance and motivation.
  • Developed operational processes to help organization adapt to market change.
  • Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
  • Improved employee satisfaction rating by realigning and enforcing policies.
  • Collaborated on operational support tasks to achieve common goal.

Commonwealth Bank
Dominica, Roseau

Operations Supervisor
05.2021 - 06.2022

Job overview

  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Conducted root cause analysis in deficient areas to identify and resolve issues.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Transfers, FX, Custody, Loans, but/sell securities, Bank conciliations, certificate of deposit.
  • Improve operational management, processes remain legally compliant.
  • Formulate strategies and operational objectives.
  • Collected customer feedback and made business adjustments to improve retention and satisfaction.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs

Commonwealth Bank
DOMINICA, Roseau

Customer Service Manager
03.2012 - 06.2021

Job overview

  • Researched and corrected customer concerns to promote company loyalty.
  • Followed through with client requests to resolve problems.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Created and reviewed invoices to confirm accuracy.
  • Generated customer satisfaction surveys to analyze results into action plans.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Delivering information about products or services.
  • Resolving issues and troubleshooting technical problems.
  • Acknowledging and resolving customer complaints.
  • Providing proactive customer outreach.
  • Processing orders, forms, applications and request.
  • Back-up to execute operations department duties.
  • Generated customer satisfaction surveys to analyze results into action plans
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Took ownership of customer issues and followed problems through to resolution
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
  • Followed through with client requests to resolve problems

Digitel CA
Venezuela, Caracas

Coordinator VIP Customer
01.2007 - 05.2012

Job overview

  • Motivated and rewarded employees to improve engagement.
  • Planned and implemented promotional activities to increase customer satisfaction.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Interceded between employees during arguments and diffused tense situations.
  • Passionate about learning and committed to continual improvement.

Movistar
Venezuela, Caracas

Senior Specialty Sales Representative
01.1997 - 07.2007

Job overview

  • Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
  • Educated new sales staff on store policies and customer support operations.
  • Worked closely with commercial operational departments to schedule targeted promotional campaigns.
  • Clarified customer requests, forwarded product information and answered questions to support sales operations.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
  • Contacted customers and prospects to generate new business to achieve company growth goals.
  • Identified and monitor cases of fraud related to international calls.
  • Collection department.
  • Responsible to verify authorized adjustments ( amounts and approval protocol).
  • Successfully decrease account receivable.
  • create dynasty customer group which segmented high-end customers or higher billers of the company ( VIP Customers).

Education

ACAMS
USA

Anti Money Laundering Specialist from Anti Money Laundry
04.2023

Máster
Spain

Risk Management from Compliance
02.2020

IESA
Caracas Venezuela

Finanzas Para Ejecutivos No Financieros from Finance
05.2017

Preston University
Caracas Venezuela

Bacherol Of Administration from Accounting
11.2008

Instituto Universitario De Nuevas Profesiones
Caracas Venezuela

Técnico Superior Universitario Empresas Turisticas from Business Administration
06.1999

Skills

  • Cost Analysis and Savings
  • Purchasing and Planning
  • Strategic Planning
  • Business Correspondence
  • Operational Policies and Processes
  • Operations Management
  • Business Growth Initiatives
  • Strategic Vision
  • Customer Loyalty
  • Develop Policies
  • Regulatory Reporting
  • Motivational Leadership
  • Policy Development and Enforcement

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Senior Operations Executive

Bancwire
06.2022 - Current

Operations Supervisor

Commonwealth Bank
05.2021 - 06.2022

Customer Service Manager

Commonwealth Bank
03.2012 - 06.2021

Coordinator VIP Customer

Digitel CA
01.2007 - 05.2012

Senior Specialty Sales Representative

Movistar
01.1997 - 07.2007

ACAMS

Anti Money Laundering Specialist from Anti Money Laundry

Máster

Risk Management from Compliance

IESA

Finanzas Para Ejecutivos No Financieros from Finance

Preston University

Bacherol Of Administration from Accounting

Instituto Universitario De Nuevas Profesiones

Técnico Superior Universitario Empresas Turisticas from Business Administration
Availability
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