An IT professional with strong customer service and technical skills, known for excellent communication and ability to explain concepts to non-technical users, eager to advance in the field through real-world experience and learning.
Overview
4
4
years of professional experience
Work History
IT Help Desk Specialist
ApplyLogic Consulting Group, LLC
Clinton, TN
09.2024 - Current
Incident documentation and ticket tracking using ITSM tools (e.g., ServiceNow and Remedy.)
Guided clients through basic troubleshooting steps confidently.
experience with Active Directory user and group management.
Resolved Level 1 technical issues with software, hardware, and peripherals.
Sales Associate
Marshalls
Knoxville, TN
02.2023 - 08.2024
Excellent customer service and interpersonal skills.
Maintained merchandise presentation and store organization.
Ability to resolve customer concerns.
Ability to work effectively in a team environment.
Retail Sales Associate
Skechers
Knoxville, Tennessee
01.2022 - 11.2022
Adaptable and quick to learn new point-of-sale systems and technologies.
Comfortable working in fast-paced, high volume settings.
Identified consumer requirements and offered support and details on product characteristics.
Team player who collaborates effectively with coworkers and management.
Education
Associate of Applied Science - Information And Communication Technology
Pellissippi State Community College
Knoxville, TN
05-2023
Skills
ITSM tools
Level 1 troubleshooting
Client guidance
Active Directory management
Incident documentation
Ticketing systems
Timeline
IT Help Desk Specialist
ApplyLogic Consulting Group, LLC
09.2024 - Current
Sales Associate
Marshalls
02.2023 - 08.2024
Retail Sales Associate
Skechers
01.2022 - 11.2022
Associate of Applied Science - Information And Communication Technology