Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elacea Pettigrew

Knoxville,TN

Summary

An IT professional with strong customer service and technical skills, known for excellent communication and ability to explain concepts to non-technical users, eager to advance in the field through real-world experience and learning.

Overview

4
4
years of professional experience

Work History

IT Help Desk Specialist

ApplyLogic Consulting Group, LLC
Clinton, TN
09.2024 - Current
  • Incident documentation and ticket tracking using ITSM tools (e.g., ServiceNow and Remedy.)
  • Guided clients through basic troubleshooting steps confidently.
  • experience with Active Directory user and group management.
  • Resolved Level 1 technical issues with software, hardware, and peripherals.

Sales Associate

Marshalls
Knoxville, TN
02.2023 - 08.2024
  • Excellent customer service and interpersonal skills.
  • Maintained merchandise presentation and store organization.
  • Ability to resolve customer concerns.
  • Ability to work effectively in a team environment.

Retail Sales Associate

Skechers
Knoxville, Tennessee
01.2022 - 11.2022
  • Adaptable and quick to learn new point-of-sale systems and technologies.
  • Comfortable working in fast-paced, high volume settings.
  • Identified consumer requirements and offered support and details on product characteristics.
  • Team player who collaborates effectively with coworkers and management.

Education

Associate of Applied Science - Information And Communication Technology

Pellissippi State Community College
Knoxville, TN
05-2023

Skills

  • ITSM tools
  • Level 1 troubleshooting
  • Client guidance
  • Active Directory management
  • Incident documentation
  • Ticketing systems

Timeline

IT Help Desk Specialist

ApplyLogic Consulting Group, LLC
09.2024 - Current

Sales Associate

Marshalls
02.2023 - 08.2024

Retail Sales Associate

Skechers
01.2022 - 11.2022

Associate of Applied Science - Information And Communication Technology

Pellissippi State Community College