Summary
Overview
Work History
Education
Skills
Educationandcredentials
Timeline
Generic

Evan Ladeira

Fall River,MA

Summary

Adaptable assistant general manager with solid knowledge of recruiting and evaluation techniques, customer service principles and financial management concepts. Collaborative team player bringing several years of comprehensive experience completing managerial and administrative tasks to keep company running smoothly. Commended for outstanding staff performance to boost company morale and productivity.

Overview

8
8
years of professional experience

Work History

Career Break

Career Break
01.2024 - Current
  • Took a planned career break to provide full-time care for a family member, managing responsibilities effectively while enhancing skills in organization, time management, and problem-solving.

Front Office Manager

Renaissance by Marriott
Providence, RI
01.2023 - 02.2024
  • Managed day-to-day activities emphasizing outstanding customer service
  • Followed up on customer complaints and boosted guest service scores by 40%
  • Achieved additional 20% improvement in service survey scores through targeted initiatives
  • Successfully managed staff scheduling to match occupancy rates and business requirements.
  • Streamlined induction processes focusing on equipping new staff with essential competencies.

Assistant General Manager

Courtyard by Marriott
Lincoln, RI
01.2022 - 01.2023
  • Lead team in daily business operations, with focus on providing exceptional customer service, exceeding sales and revenue targets
  • Managed accounts payable and accounts receivable functions for the hotel, including tax exemption processing and other administrative duties
  • Oversaw profit and loss responsibilities as part of administrative duties
  • Formulated seasonal marketing plans resulting in a 70% increase in ITR and new member sign-ups
  • Achieved a 50% reduction in staff turnover by implementing employee recognition programs and cultivating a positive work culture
  • Halved office supply costs by digitalizing nightly audit procedures
  • Instituted a checkbook system to ensure adherence to monthly budgets
  • Scheduled staffing levels based on daily occupancy and budget requirements

Operations Supervisor

Courtyard By Marriott
Lincoln, RI
01.2020 - 01.2022
  • Supported the General Manager in overseeing hotel operations and bistro management, ensuring exceptional service and customer satisfaction.
  • Led teams to deliver high-quality service across all hotel and restaurant areas, fostering a cohesive and motivated work environment.
  • Allocated resources effectively to enhance operations
  • Implemented solutions to tackle operational issues efficiently.
  • Led strategic discussions to resolve challenges

Front Office Supervisor

Residence Inn by Marriott
Brockton, MA
01.2019 - 01.2020
  • Enhanced office procedures following Marriott standards
  • Ensured accurate handling of receivables and payables
  • Managed payroll processes ensuring accuracy and timeliness
  • Streamlined inventory processes to achieve better cost control in multiple areas including Front Office, Rooms, Food and Beverage, as well as Banquits.
  • Reconciled Marriott redemptions, resulting in more accurate financial reporting
  • Mentored team members, resulting in higher guest satisfaction scores for 'Elite Member Appreciation' and 'Arrival Experience.'

Assistant General Manager

Riverview Inn and Suites
Somerset, MA
01.2017 - 01.2019
  • Enhanced guest experiences through effective customer service and efficient booking management.
  • Implemented hotel policies to improve operational compliance and team alignment.
  • Managed financial tasks, including third-party invoice reconciliation and petty cash oversight.
  • Maintained positive guest relations through prompt responses to online reviews.
  • Trained staff on new property management software for improved efficiency.

Education

Certification of Hotel Management 360 -

Cornell University
01.2024

Certification of Hotel Digital Marketing -

Cornell University
01.2024

Certification of Hotel Management -

Cornell University
01.2022

Hospitality and Tourism Management -

Florida Atlantic University
01.2020

Certified Pool Operator -

01.2019

Microsoft Office Specialist -

01.2010

Skills

  • Team Building Expertise
  • Execution of Strategic Initiatives
  • Financial Management Expertise
  • Project Coordination Skills
  • Clear Verbal and Written Communication
  • Analytical Problem Solving
  • Employee Development Strategies
  • Relationship Development Expertise
  • Process Optimization
  • Agile Adaptability Skills
  • Microsoft Office Proficiency

Educationandcredentials

Certification of Hotel Management 360, Cornell University, 2024, Certification of Hotel Digital Marketing, Cornell University, 2024, Certification of Hotel Management, Cornell University, 2022, Hospitality and Tourism Management, Florida Atlantic University, 2020, Certified Pool Operator, 2019, Microsoft Office Specialist, 2010, Supervisory Skills, 2020, Time Management, 2019, Global Hospitality Management, 2015

Timeline

Career Break

Career Break
01.2024 - Current

Front Office Manager

Renaissance by Marriott
01.2023 - 02.2024

Assistant General Manager

Courtyard by Marriott
01.2022 - 01.2023

Operations Supervisor

Courtyard By Marriott
01.2020 - 01.2022

Front Office Supervisor

Residence Inn by Marriott
01.2019 - 01.2020

Assistant General Manager

Riverview Inn and Suites
01.2017 - 01.2019

Certification of Hotel Management 360 -

Cornell University

Certification of Hotel Digital Marketing -

Cornell University

Certification of Hotel Management -

Cornell University

Hospitality and Tourism Management -

Florida Atlantic University

Certified Pool Operator -

Microsoft Office Specialist -

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Evan Ladeira