Eladia Zavala
Sandy,UT
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Isha Esthetics + Wellness
Murray, UT
05.2021 - Current
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Greeted visitors to provide information and direct to appropriate personnel.
- Explained policies and procedures to visitors.
- Completed basic bookkeeping and document filing.
- Signed for packages, recorded deliveries and distributed to personnel.
- Responded to inquiries and room requests made online, by phone and via email.
- Input customer data into reservation systems and updated to reflect room changes.
- Drafted professional business documents, spreadsheets and correspondence.
- Greeted customers warmly and made them feel welcome.
- Showed off dining areas, pool, spa and fitness center to prospective and current guests.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
Sales Associate
Home Goods Distribution
Sandy , UT
05.2020 - 10.2023
- Helped customers find specific products, answered questions and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked with fellow sales team members to achieve group targets.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Received and displayed product shipments on store retail shelves upon delivery.
- Used technology resources to assist customers in locating and selecting items.
- Trained new team members in cash register operation, stock procedures and customer services.
Screener
CSL Plasma
Salt Lake City, UT
02.2023 - 07.2023
- Maintained meticulous record-keeping of data on various subjects.
- Monitored the equipment 2 times per shift to identify issues that required maintenance.
- Reviewed medical records and other documents for accuracy and completeness.
- Maintained accurate and up-to-date participant databases, including demographic data and contact information.
- Developed survey questionnaires for use in pre-screening interviews.
- Collected informed consent forms from eligible individuals before beginning any study related activities.
- Maintained a professional demeanor when communicating with potential participants via phone or email.
- Recorded detailed notes regarding each screening session including any necessary changes or updates.
- Tracked participant progress throughout the entire screening process.
- Prepared reports summarizing findings from screenings on a regular basis.
- Participated in quality control reviews of data entry processes for accuracy purposes.
Server Shift Leader
Jersey Mike's Subs
Murray , Ut
11.2020 - 02.2022
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
- Supervised serving staff to drive high level of hospitality and food excellence.
- Maintained thorough knowledge of menu to describe dining options.
- Ensured customer satisfaction and handled customer complaints in a professional manner.
- Maintained cleanliness of the restaurant, including dining room, kitchen, restrooms, and parking lot.
- Provided leadership to servers and other restaurant staff members by setting an example of excellent service.
- Assisted with training new servers on company policies and procedures as well as proper food handling techniques.
- Performed opening and closing duties such as counting money, cleaning equipment, stocking shelves..
- Managed opening and closing duties to facilitate restaurant operations.
- Provided exceptional service to high volume of daily customers.
- Interacted and engaged with patrons to promote friendly environment.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Attended meetings to learn and share information and find ways to enhance customer dining experience.
Server
Roxberry Juice
Sandy , UT
10.2019 - 02.2020
- Provided exceptional service to high volume of daily customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
Sales Clerk
canyon view dry cleaners
Sandy , UT
04.2019 - 09.2019
- Operated cash registers, scanners and computers to itemize and total customer purchases.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Processed payments and bagged items for customer check out.
- Maintained front check out area to keep traffic flows running smoothly and efficiently.
- Greeted customers and responded to inquiries in a professional manner.
- Organized backroom stock areas as well as kept up with organization of front end display area.
- Balanced cash drawer at the end of each shift using appropriate methods of verification such as counting money or comparing receipts against daily totals.
Education
Master Esthetician -
Isha Esthetics + Wellness
Murray, UT03.2023
High School Diploma -
Jordan High School
Utah 01.2023
Skills
- Departmental Support
- Clerical Support
- Cash Handling
- Inventory Control
- Spreadsheet Tracking
- Appointment Confirmation
- Front Office Management
- Correspondence Typing
- Guest Relations
- Customer Service
- File Organization
- Telephone Etiquette
- Performance Improvement
- Listening Skills
- Scheduling Appointments
- Customer Assistance and Interaction
- Email and Telephone Decorum
- Oral and Writing Communication
- Sorting and Labeling
- Time Management
- Scheduling
- Issue Handling
- Problem-Solving Skills
Education and Training
other,other
Timeline
Screener
CSL Plasma
02.2023 - 07.2023
Front Desk Receptionist
Isha Esthetics + Wellness
05.2021 - Current
Server Shift Leader
Jersey Mike's Subs
11.2020 - 02.2022
Sales Associate
Home Goods Distribution
05.2020 - 10.2023
Server
Roxberry Juice
10.2019 - 02.2020
Sales Clerk
canyon view dry cleaners
04.2019 - 09.2019
Master Esthetician -
Isha Esthetics + Wellness
High School Diploma -
Jordan High School
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