Elaera Tamura
Hilo
Summary
Dedicated job seeker with proven organizational skills seeking entry-level position. Committed to contributing to team success and achieving company objectives.
Overview
5
5
years of professional experience
Work History
Hostess
Ponds Hilo
Hilo
10.2024 - Current
- Greeted and seated guests promptly in a busy restaurant environment.
- Managed reservation system to optimize table turnover and guest satisfaction.
- Collaborated with servers and kitchen staff to ensure smooth dining operations.
- Maintained cleanliness and organization of the front area for a welcoming atmosphere.
- Assisted in training new host staff on procedures and customer service standards.
- Greeted guests warmly upon arrival, seating them promptly.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Assisted in preparing the restaurant for opening and closing shifts.
- Provided menus to customers and answered questions regarding menu items.
SALES ASSOCIATE
Old Navy
Hilo
06.2022 - 04.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
BRAND AMBASSADOR
American Eagle Outfitters, Inc
Hilo
07.2022 - 02.2023
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales though effective collaboration with store staff to promote products in high-traffic areas.
COUNTER SERVER
2 Scoops of Aloha
Las Vegas
06.2020 - 08.2020
- Managed multiple tasks in high-volume environment.
- Enhanced customer satisfaction by providing prompt and accurate service in a fast-paced environment.
- Contributed to a positive work atmosphere by supporting teammates during high-volume periods.
- Processed cash, debit and credit card payments.
- Maintained sanitation of restaurant by mopping and sweeping floors, washing counters, and disposing of trash.
- Provided responsive, exceptional service to customers by answering questions, making recommendations and responding to requests.
Education
Bachelor’s - Business Administration And Management
University of Hawai’i At Hilo
Hilo, HI05.2025
Bachelor’s - Business Administration
University of Nevada
Las Vegas, NVHigh School Diploma -
Waiakea High School
Hilo, HI05.2019
Skills
- Customer Service
- Effective communicator
- Sales expertise
- Teamwork and collaboration
- Critical thinking
References
- Debra Ching Maiava, Owner, (808) 987-6962, Ponds Hilo, Hilo, HI
- Carli Christensen, Store Manager, (626) 223-0162, Old Navy, Hilo, HI
- Candy Lizel, Alvarez, Store Manager, candycanflan@gmail.com, (808) 498-8111, American Eagle Outfitters, Inc, Hilo, HI
- Shai, Walter, Owner, (702) 727-9902, 2 Scoops of Aloha, Las Vegas, NV
Timeline
Hostess
Ponds Hilo
10.2024 - Current
BRAND AMBASSADOR
American Eagle Outfitters, Inc
07.2022 - 02.2023
SALES ASSOCIATE
Old Navy
06.2022 - 04.2023
COUNTER SERVER
2 Scoops of Aloha
06.2020 - 08.2020
Bachelor’s - Business Administration And Management
University of Hawai’i At Hilo
Bachelor’s - Business Administration
University of Nevada
High School Diploma -
Waiakea High School
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