Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elijah Householder

Riverside,CA

Summary

Dynamic success manager with a proven track record in fostering successful partnerships, driving sales, and leading collaborative projects. Recognized for strong communication, empathy, and a team-oriented approach, I'm eager to bring my expertise to enhance client experiences and support partners effectively. Passionate about solving complex challenge, driving value to the customer.

Overview

5
5
years of professional experience

Work History

Customer Success Manager

VERO LEASING
05.2024 - Current
  • Held weekly working sessions with clients to ensure satisfaction, address immediate concerns, and identify expansion opportunities, leading to strengthened client relationships and increased service utilization.
  • Successfully increased ARR across the entire book of business through expansions and up-sell opportunities.
  • Managed a book of business valued at 1.2mm ARR.
  • Led quarterly business reviews, presenting detailed performance metrics to articulate the value of our software, fostering transparency, and identifying additional up-sell opportunities.
  • Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.

Support Team Lead - VERO1

VERO LEASING
09.2023 - 05.2024
  • Spearheaded the establishment and growth of the VERO1 support team, demonstrating exceptional leadership and a collaborative spirit.
  • Conducted insightful weekly meetings with enterprise clients, including C-suite executives, showcasing strong communication and presentation skills.
  • Grew property count by 233% and assisted with the onboarding of a new customer to VERO1.
  • Developed and led comprehensive training programs, emphasizing a commitment to team empowerment and continuous improvement.
  • Decreased average application time by 52% and average operator time by 51%.

Support Specialist

VERO LEASING
08.2022 - 09.2023
  • Served as the primary liaison for over 60 multifamily property management companies, ensuring top-tier service.
  • Sustained a high customer satisfaction rate of 92%, reflecting exceptional service and support quality.
  • Collaborated cross-functionally with Customer Success, implementation and Engineering teams to resolve customer issues effectively.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

Account Manager

BETTER MORTGAGE CORPORATION
07.2021 - 03.2022
  • Achieved goals of at least +35% conversion rate for inbound leads by educating clients about various financial products/services and recommending optimal loan options.
  • Managed a pipeline of 70-90 prospective client leads and existing clients, guiding them through available loans, credit options, and terms of service.
  • Collaborated cross-functionally with internal processing and underwriting teams to ensure clients were on track to close and fund their loans in a timely manner.
  • Promoted to Loan Consultant after 6 months in the previous role due to consistently achieving top-ranking status.
  • Maintained ongoing communication with clients throughout the entire sales cycle, ensuring customer needs were met and satisfaction was achieved.
  • Supervised a team of 1-2 loan consultant associates.

Associate Account Manager

BETTER MORTGAGE CORPORATION
03.2020 - 07.2021
  • Ranked #1 out of ~45 loan consultant associates.
  • Consistently hit 120% of my quota for every month.
  • Conducted initial outreach to new clients, educating them about various loan products/services and guiding them through the loan process.

Education

Bachelor of Science - Marketing

California Baptist University
Riverside, CA
01.2019

Skills

  • Client Relationship Management
  • Customer retention
  • Strategic planning
  • Adaptability & Problem-Solving
  • Communication & Training
  • Customer onboarding
  • Stakeholder management

Timeline

Customer Success Manager

VERO LEASING
05.2024 - Current

Support Team Lead - VERO1

VERO LEASING
09.2023 - 05.2024

Support Specialist

VERO LEASING
08.2022 - 09.2023

Account Manager

BETTER MORTGAGE CORPORATION
07.2021 - 03.2022

Associate Account Manager

BETTER MORTGAGE CORPORATION
03.2020 - 07.2021

Bachelor of Science - Marketing

California Baptist University

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