Elahya Smith

• Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
• Trained and developed new team members in alignment with branch service standards and objectives.
• Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Built rapport with account holders by reaching out with product recommendations and account updates.
• Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
• Supervised team of 4 branch employees and made recommendations regarding performance evaluations.
• Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
• Collaborated with other departments within the bank to resolve complex issues efficiently, ensuring seamless service delivery to customers.
• Improved teller accuracy by implementing standardized cash handling procedures and conducting regular audits on cash drawers.
• Worked with both customers and branch employees in order to meet monthly sales goals by coaching employee conversations and by ensuring customers know about the latest offers and promotions

• Delivered exceptional service through effective communication skills, empathy towards clients'' needs, and problem solving.
• Optimized branch performance by analyzing key metrics.
• Improved customer satisfaction by providing personalized banking solutions and efficient service.
• Strengthened client relationships, offering tailored financial services.
• Ensured compliance with bank policies and regulatory requirements to maintain a secure environment.
• Managed branch operations for seamless transactions and excellent customer experiences.
• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
• Educated customers on features and benefits of banking products and services.
• Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
• Enhanced bank profitability by effectively cross-selling various financial products and services.

• Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
• Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
• Mentored and trained staff members to ensure exceptional customer service
• Closed out cash register and prepared cashier report at close of business.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
• Enhanced team productivity through effective scheduling and task delegation.
• Implemented effective cash handling procedures to reduce discrepancies in daily reports.

•Upsold high profit items such as appetizers and mixed drinks to enhance sales.

•Arranged and prepared tables to offer a memorable experience to guest.

•Cultivated warm relationships with regular customers.

•Kept register accurate through correct billing, payment processing, and cash management.

• Worked effectively in fast-paced environments.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
• Educated customers in use in banking websites and mobile apps
• Built and strengthened customer relationships by leveraging communication skills.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Ensured cash handling accuracy while multitasking and educating clients about offers and promotions.