ELAI FAZEL
Beverly Hills
Summary
I have a diverse background in academia, technology, psychology and finance. Strong analytical skills with the ability to interpret complex data and translate it into actionable strategies. Exceptional communication and interpersonal skills, capable of building consensus and driving collaborative efforts. Maintained a high level of exemplary customer service and management for businesses while demonstrating well-rounded LMS and technical support. I have a passion for human services, psychology, and technology. Capable of utilizing gained experiences and demonstrating innovative ideas to benefit a team. I am positive, with a friendly attitude that is knowledgeable and organized. My passion is to help uplift and support others.
Overview
25
25
years of professional experience
Work History
MFT Trainee
Maple Counseling
04.2025 - Current
- Strong skills in psychosocial assessment, care coordination, individual, family, couples and group psychotherapeutic treatment.
- Individual Therapy.
- Working knowledge of trauma-informed care, grief and loss, and general theoretical and clinical models with a specialization in psychodynamic.
- Case load of 10 clients per week.
- Intake and assessments in the Adult program working with ages 17+.
- Ability to develop effective rapport and working therapeutic alliances with clients.
- Skill in writing clear and complete clinical notes and summaries of clinical evaluations.
- Skills and experience in documenting/charting to ensure current and accurate medical records are entered and documented in client files in accordance with established medical records policies and procedures.
- Ability to establish and maintain effective and mutually respectful relationships with professionals, support staff, and community members.
- Knowledge of pertinent current community resources.
- Actively connect Briskin | Wilder Welcome Center individuals with appropriate external providers.
- Collaborate closely with PCRC staff, Maple Counseling staff, those providing services at PCRC and community agencies.
- Maintain current knowledge of county or local social services and provide general assistance or direction to utilize these services.
- Familiarity with community mental health systems and public/private mental health resources across Los Angeles County.
- Awareness of cultural and socioeconomic factors impacting mental health access and outcomes.
- Knowledge of program evaluation methods, data collection, and outcome tracking for continuous quality improvement.
- Conducted individual and group therapy sessions for diverse client populations.
- Developed treatment plans based on comprehensive assessments and client needs.
- Maintained accurate clinical documentation in compliance with ethical standards.
MFT Trainee
Opica Adult Care
01.2025 - Current
- Working directly (In person) with members in the moderate to late stage of dementia and other neurocognitive issues. (In-person engagement includes reminiscence therapy, Art therapy, music therapy and other modalities.)
- Individual Counseling (in person) for members in the early stages of memory loss, dementia, and other neurocognitive issues, with a case load of 6.
- Co-facilitation of in-person “breakout” engagement and support groups for members.
- Caregiver “check-ins” and Individual Counseling.
- Biosocial assessments and on the intake team.
Account Manager
Dr. Ava Cadell, Private Practice
Beverly Hills, CA
04.2023 - Current
- Account Leadership, financial reporting, development of training, learning management, data, and all back-end technology.
Lead Financial Aid Specialist
Pepperdine University-Malibu
Malibu, CA
10.2023 - 03.2024
- Financial Aid Advisor, Graduate School of Psychology and Education Pepperdine University
- Familiar with Pepperdine University softwares and FAFSA software.
- Financial Consults with Pepperdine students for all financial aid questions and guides students with an effective financial plan.
- Support financial education and awareness while helping resolve issues.
- Clean data to create aid reports while managing all communications to Pepperdine students for financial aid.
- Multitasking role of financial aid advisor, troubleshooting all student inquiries for the financial aid office, and resolving issues for students.
- Respond to student inquiries and guides them through the financial aid process for the entire student lifecycle.
- Provides excellent customer service and anticipates the needs of students and works proactively to problem solve and communicate with students, faculty, staff, and outside agencies, as appropriate, to serve students’ best interests and resolve issues. Assists with the application follow-up, communication processes, and federal and institutional aid packaging.
- Update information session and new student orientation presentations and participate in the sessions as needed for prospective and current students at all of the GSEP graduate campuses.
- Create financial aid reports and manage the financial aid calendar.
- Serves as a liaison with GSEP faculty, staff, University offices, and outside agencies on behalf of students to resolve issues, including financial aid, student accounts, and enrollment eligibility issues.
- Provide general administrative support to the Student Financials team. Participates in professional development and financial aid training workshops, teams, committees, and other group activities, including participation in graduation ceremonies.
- Support issues with implementation across three departments
- Uphold Uthe niversity's mission through work performed.
Graduate Assistant Intercultural Affairs ICA
Pepperdine University-Malibu
Malibu, CA
08.2023 - 10.2023
- Organize and manage event requests
- Financial management and documentation of ICC
- Review Pepperdine events and funding for events
- Attend weekly leadership meetings
- Advance the mission of Pepperdine University and enhance the overall quality of student life at Seaver College. Contribute to the holistic development of students
- Support Pepperdine University's curricular and co-curricular programs
- Review Events and finances
- Assistance with policies and procedures
- Funding policies
- Knowledge and evaluation skills on policies, university platforms, organizations, and finances. Event processes and approvals
- Attend weekly funding meetings
Learning System Supervisor
Westcare Foundation
03.2022 - 06.2023
- Manage over 950 Westcare staff assisting with all technical, LMS, learning, and technical training/ HR needs.
- Create and present learning and training material
- Ensure all Westcare staff, including therapists and doctors, meet training standards
- Create LMS data for certification requirements
- Provide transcripts of data, audits, review learning material, and update all learning and training
- Handled all technical needs and provide response to all tickets while resolving issues.
- Presentations and meetings with leadership and state-wide training
- Organize technical needs and assist with all regions’ meetings
- Manage and coordinate all learning system needs
- Provide information about evidence of coverage (EOC), respond to web portal inquires and coordinate care issues
- Process required certifications region-wide
Crisis Counselor
Suicide and Crisis Center
01.2021 - 06.2022
- As a crisis support counselor, I worked with helping individuals with high-risk needs and helped them work through these conflicts on the calls
- I worked with helping people with issues such as suicide, health concerns, addictions, mental health, anxiety, and so much more
- Provided resources to help
- I applied my strong communication skills and gained education in this role
- I worked with helping a wide range of topics and needs while displaying support, knowledge, and resolutions
- Developed safety plans to minimize crisis risk and intervene with specific procedures.
- Applied abilities in techniques like active listening and collaborative problem-solving to make a positive impact.
- Offered counseling and stabilization support to reintroduce calm in crisis situations.
- Assessed risk to client, loved ones, or general public through established evaluation procedures
- Incorporated different treatment methodologies and evidence-based practices to meet clients’ specific needs through training
- Completed detailed documentation of sessions
- Coordinated resources to support clients and help each achieve targets
- Encouraged development of relevant skills to help overcome specific concerns
- Listened to personal stories, asked probing questions, and offered knowledgeable advice for different situations.
Manager and Trainer
AssuriCare Healthcare
10.2021 - 03.2022
- Train staff and create training material for staff
- I helped resolve escalation inquires speaking with clients, insurance, healthcare agencies, Ltci agencies, caregivers, tax providers and lawyers
- I handled and resolved a wide range of needs related to payroll adjustments, processed documents, helped file taxes, enrolled in healthcare plans, and caregiver payroll and taxes, and educated clients on company policies through emails and phone outreach to help set up assessments
- Through this experience, I work well under pressure in a fast-paced environment while giving the best customer service experience to a wide variety of clients.
IT Specialist/System Administrator
Apple It Tech Apple
07.2020 - 11.2021
- Worked for Apple, troubleshooting a wide variety of technical issues
- I took 100 plus calls a day in a fast-paced call center
- Troubleshooting and fixing all Apple products
- Cyber Security, account security, Tier 1 and Tier 2
- Managed Operating Systems
- Troubleshooting both hardware and software issues
- Mac and PC troubleshooting
- Updating systems
- Helped Apple customers with a very wide range of troubleshooting
- Experience with fixing and solving problems under pressure in a fast-paced environment
- Demonstrated advanced product knowledge to solve customer issues
- Documented customer complaints and inquiries for use in technical documentation and bug tracking
Office Of Information Technology Tier 2
UNLV-Las Vegas, NV
Las Vegas, NV
01.2016 - 07.2020
- Troubleshot a large array of technical issues with staff, students and professors
- It help desk
- Maintained knowledge of Microsoft Office, Web campus, Rebel mail, and issues within Web browsers
- Ensured ease of access to hardware and software provided within the lab
- Preserved the overall appearance of the facility
- Provided excellent customer service
Executive Administrative Assistant
Howard R Hughes College of Engineering, Las Vegas, NV
Las Vegas, NV
11.2015 - 02.2018
- Executive assistant to the dean of Engineering at the University of Nevada, Las Vegas.
- Handled all management to allow more alumni engagement efficiently.
- Booked appointments and handled scheduling needs.
- Resolved technical issues and kept detailed written records of meetings and technical needs to ensure collaborative staff success.
- Assist the dean with all staff and student needs on a case to case matter.
- Independently responsible for planning and preparing board meetings, travel, learning material, and resolving all staff and students’ requests.
- Keeping the department board updated with new policies and procedures while coordinating all events required by the department.
- Manage and create content for onboarding
- Work directly with the dean and department for leadership results to stay updated.
- Ensured projects were completed in a timely manner, and handled all coordination for all of the School of Engineering events.
- Attend weekly team leadership meetings and committee meetings.
Assistant Manager
Casa Di Palermo-Las Vegas, NV
Las Vegas, NV
04.2012 - 04.2014
- Ensured customers have a positive experience
- Handled human resource paperwork for payroll and scheduling for all employees
- Resolved all customer service concerns
- Organized and led monthly meetings to utilize customer feedback with the overall performance of the business
- Provided updated training for all employees
- Data entry
Campus Relations Coordinator
University of Nevada, Las Vegas-Las Vegas, NV
Las Vegas, NV
02.2006 - 07.2012
- Direct, plan, and organize campus research and educational services
- Handle financial planning for the department
- Provide leadership and training for staff and help coordinate all campus-related organizations to help support UNLV research labs.
- Support UNLV departments with all campus-related outreach for research labs.
Admissions Manager
University of Nevada, Las Vegas-Las Vegas, NV
Las Vegas, NV
08.2001 - 12.2004
- Manage and support the College of Engineering
- Recruitment
- Auditing
- Back-end data
- Processing
- Interviewing
- Training staff
- Helping University staff with technology needs and LMS
Education
Master's - Clinical Psychology
Pepperdine University
Malibu, CA02-2026
Skills
- Didi Hirsch Suicide Training Certificates
- Adult Training: Leaning Into Beauty and Grief
- Psychodynamic Psychotherapy (Harold Young) 81525-92025
- Couples Therapy 8-Week Course
- Adult Therapy Training: Managing Anger & Expectations: Converging Approaches for More Effective Communication
- Therapist's Use of Self: Transference, Counter Transference and Projective Identification (Michael Frank, LMFT)
- Suicide Hotline Suicide Training
- Nevada Opioid Response
- Suicide Prevention Treatment and Support: Risk Assessment, Treatment, and Managements
- The Opioid Epidemic
- Prescription Drug Abuse: Opioid Diversion and Best Practice Prescribing
- Hope against Suicide: Risk, Assessment, and Intervention
- Sexual Assault UCLA Rape Treatment Center
- Bipolar Disorder UCLA
- Borderline States and Phenomenon (Alex Russan)
- Bipolar Disorder Training Didi Hirsch
- Certified Loveologist & Love Coach trained by Dr Ava Cadell at Loveuniv
Timeline
MFT Trainee
Maple Counseling
04.2025 - Current
MFT Trainee
Opica Adult Care
01.2025 - Current
Lead Financial Aid Specialist
Pepperdine University-Malibu
10.2023 - 03.2024
Graduate Assistant Intercultural Affairs ICA
Pepperdine University-Malibu
08.2023 - 10.2023
Account Manager
Dr. Ava Cadell, Private Practice
04.2023 - Current
Learning System Supervisor
Westcare Foundation
03.2022 - 06.2023
Manager and Trainer
AssuriCare Healthcare
10.2021 - 03.2022
Crisis Counselor
Suicide and Crisis Center
01.2021 - 06.2022
IT Specialist/System Administrator
Apple It Tech Apple
07.2020 - 11.2021
Office Of Information Technology Tier 2
UNLV-Las Vegas, NV
01.2016 - 07.2020
Executive Administrative Assistant
Howard R Hughes College of Engineering, Las Vegas, NV
11.2015 - 02.2018
Assistant Manager
Casa Di Palermo-Las Vegas, NV
04.2012 - 04.2014
Campus Relations Coordinator
University of Nevada, Las Vegas-Las Vegas, NV
02.2006 - 07.2012
Admissions Manager
University of Nevada, Las Vegas-Las Vegas, NV
08.2001 - 12.2004
Master's - Clinical Psychology
Pepperdine University