Elai Cass Baughman
Fort Collins,CO
Summary
Motivated employee and student with a strong work ethic, exceptional interpersonal skills, and the ability to work effectively with or without supervision.
Overview
6
6
years of professional experience
Work History
Operator
ManpowerGroup
Fort Collins, CO
10.2024 - Current
- Contracted employee working in semiconductor manufacturing at Broadcom, operating a variety of tools safely and efficiently to ensure product quality.
- Perform macro and microscopic inspects of product for defects or deviations at multiple stages in the manufacturing process.
- Adhere to all cleanroom protocols to avoid product contamination.
- Collaborate with teammates to satisfy the needs of the shift.
Senior Caregiver
Columbine Health Systems
Fort Collins, CO
08.2023 - 10.2024
- Facilitate care of residents in an assisted living and memory care environment, monitoring wellbeing of clients in both individual and group settings.
- Develop individualized care plans according to client needs and preferences.
- Administer medications according to physician instructions.
- Assist with end-of-life preparations when necessary.
IT Support Analyst
New Belgium Brewing
Fort Collins, CO
04.2021 - 11.2022
- Supported business operations by acting as first point of contact on behalf of the IT department, managed daily triage, facilitated troubleshooting and repairs, and coordinated meetings with vendors.
- Developed and maintained knowledge databases for both internal IT usage and company-wide usage.
Technical Support Representative 1 & 2
Rise Broadband
Loveland, CO
06.2020 - 04.2021
- Tier 1: Facilitated initial documentation of customer calls and preliminary troubleshooting.
- Tier 2: Handled escalated calls from Tier 1, collaborated with customers for complex solutions, coached Tier 1 agents, investigated outages, and facilitated interdepartmental communication.
Data Center Technician
Google/Modis
Moncks Corner, SC
10.2018 - 09.2019
- Supported data center operations by repairing and installing server components, rack and stack procedure, and fiber optic maintenance.
- Assisted with the maintenance of knowledge base documents.
- Assisted with the training of new hires.
Education
Incoming Student (Spring, 2025) - Computer Science
Front Range Community College
Fort Collins, COSkills
- Manufacturing procedures
- Tool operation
- Excellent self-management and time management
- Excellent interpersonal skills
- Hardware maintenance and repair
- Software troubleshooting
- Memory care training, First Aid, and CPR
Timeline
Operator
ManpowerGroup
10.2024 - Current
Senior Caregiver
Columbine Health Systems
08.2023 - 10.2024
IT Support Analyst
New Belgium Brewing
04.2021 - 11.2022
Technical Support Representative 1 & 2
Rise Broadband
06.2020 - 04.2021
Data Center Technician
Google/Modis
10.2018 - 09.2019
Incoming Student (Spring, 2025) - Computer Science
Front Range Community College
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