Elaina Bailey
Charlotte,nc
Summary
I have years of experience as an Administrative Assistant, Dealing with difficult clients. Technology, training and public speaking. I am highly responsible, organized and self motivated and a Dynamic person who is a team player and motivator.
Overview
13
13
years of professional experience
Work History
Night Shift Lead
Circle K
Charlotte, NC
01.2024 - 05.2024
- Improved team efficiency by implementing streamlined nightly workflows and task prioritization.
- Ensured smooth handover between shifts by maintaining clear communication channels with day shift leads.
- Provided ongoing training to night shift staff, ensuring up-to-date knowledge of company policies and procedures.
- Developed strong working relationships with vendors to ensure timely deliveries of materials required for overnight production needs.
- Conducted thorough end-of-day reports detailing any issues encountered throughout the night, allowing for prompt resolution before the start of the next workday.
- Assisted new employees in acclimating to their roles within the company quickly and efficiently via comprehensive orientation programs tailored to nighttime workers.
- Trained staff members to perform inventory management, customer service and maintenance.
- Assisted customers with complaints, questions and concerns.
Customer Service Representative
Unemployment Security
Charlotte , NC
06.2022 - 01.2024
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promptly responded to inquiries and requests from prospective customers.
- Resolved issues over phone with customers daily.
Front Desk Agent
Westin Hotel
Charlotte, NC
01.2022 - 06.2022
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
Customer Service Representative/Billing Department
ADT Security
Charlotte , NC
04.2021 - 01.2022
- Contacted clients to verify account information and maintain accuracy, resulting in an increase in client satisfaction.
- Provided ongoing guest service.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Store Associate
7-eleven
08.2020 - 02.2021
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Supported loss prevention goals by monitoring shopper behavior.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Organized showroom accessories and restocked shelves
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise and suggested suitable options.
Patient Dining Associate
Cmc Main
03.2020 - 07.2020
- Took customer orders and relayed to kitchen staff with accuracy, circulating dining room to identify service opportunities.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Assisted wait staff with timely food delivery and guest requests.
- Assessed plated meals for adherence to presentation standards and verified food items against guests' orders prior to delivery.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Assisted customers with carry-out service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Security Officer
Allied Universal Security Services
03.2018 - 02.2020
- Monitored central alarm systems for fire, intrusion and duress alarms and responded to emergencies weekly.
- Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
- Monitored and authorized entrance and departure of employees and visitors daily.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Conducted patrols of key areas to spot and control security concerns.
Filing Assistant
Family Dollar Corporate
08.2019 - 10.2019
- Optimized information gathering and presentations with implementation of practical filing system.
- Maintained strict data accuracy standards via multiple reviews of files for presentation
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
Dispatcher
Park N Go
04.2019 - 08.2019
- Sent out drivers to assist a number of people based on locations, needs and worker availability.
- Maintained updated and detailed records of calls in physical and electronic database.
- Responded to daily caller requests with information about assistance and timeframes.
- Closely monitored dispatch board to triage and prioritize over daily calls.
Call Center Agent
2FN Travel
02.2018 - 04.2019
- Answered customer questions regarding merchandise and pricing.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Preserved revenue streams where possible with strong communication and negotiation skills, using refunds as last resort to maintain customer satisfaction.
- Achieved or surpassed revenue targets with successful promotion of company products during routine inbound calls and outbound sales follow-ups.
Cashier/ Customer Service Representative
Foodlion
08.2017 - 02.2018
- Counted cash in register drawer to balance register at beginning and end of shift.
- Checked identification for proof-of-age and refusing alcohol sales to underage customers.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Checked prices for customers and processed items sold by scanning barcodes.
Cashier/Customer Service Representative
Walmart
01.2016 - 08.2017
- Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers.
- Kept close eye on store areas to maintain strong security presence and prevent financial losses or other criminal activities.
- Kept drawers accurate, current and secure by checking bills for counterfeit markers, storing large bills and keeping adequate change.
- Counted cash in register drawer to balance register at beginning and end of shift.
Refurbisher
CTDI
12.2015 - 01.2016
We refurbished every cable box that came into our location, Our job was to open them, clean and also replace parts. Then box each one as labeled.
Housekeeper
Hyatt Place
03.2015 - 12.2015
·I Cleaned and Also Supplied All Required Material Needed For Each Room /Room Attendant , We Did About 17 to 21 Rooms A Day.
Crew Member
ISS Facility Service
11.2013 - 03.2015
I have cleaned and maintained many government buildings, under ISS Company's contracts. I have supervised and trained other staff members as well.
Administrative Assistant
Pecan And More Entertainment Company
02.2011 - 11.2013
- Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.
- Handled understaffing, disputes, terminating employees and administering disciplinary procedures.
Education
Diploma/Ged -
Central Piedmont Community College
Charlotte, NC05.2023
Skills
- Employee coaching
- Records maintenance
- Audit preparation and reporting
- Technology
Additional Information
References
Mary Cuthbertson, Charlotte, NC, 704-293-6704
Mariah Jerido, Atlanta, GA. 404-615-0504.
Elgin Bailey, Charlotte, NC. 442-888-0626
Timeline
Night Shift Lead
Circle K
01.2024 - 05.2024
Customer Service Representative
Unemployment Security
06.2022 - 01.2024
Front Desk Agent
Westin Hotel
01.2022 - 06.2022
Customer Service Representative/Billing Department
ADT Security
04.2021 - 01.2022
Store Associate
7-eleven
08.2020 - 02.2021
Patient Dining Associate
Cmc Main
03.2020 - 07.2020
Filing Assistant
Family Dollar Corporate
08.2019 - 10.2019
Dispatcher
Park N Go
04.2019 - 08.2019
Security Officer
Allied Universal Security Services
03.2018 - 02.2020
Call Center Agent
2FN Travel
02.2018 - 04.2019
Cashier/ Customer Service Representative
Foodlion
08.2017 - 02.2018
Cashier/Customer Service Representative
Walmart
01.2016 - 08.2017
Refurbisher
CTDI
12.2015 - 01.2016
Housekeeper
Hyatt Place
03.2015 - 12.2015
Crew Member
ISS Facility Service
11.2013 - 03.2015
Administrative Assistant
Pecan And More Entertainment Company
02.2011 - 11.2013
Diploma/Ged -
Central Piedmont Community College