Elaina Bantz
North Prairie,WI
Summary
As a proactive and customer-focused spa attendant, I enhanced guest satisfaction at Aqua Beauty Lounge by streamlining spa operations and ensuring top-notch service. A fast learner with strong organizational skills, I adeptly managed schedules and maintained high cleanliness standards, contributing significantly to a positive and professional work environment for staff and clients. My experience at Impact Equestrian as an assistant to the trainer further honed my teamwork and interpersonal abilities, as I was required to anticipate the needs of the trainer and respond quickly and calmly to a variety of unpredictable scenarios.
Overview
1
1
year of professional experience
Work History
Assistant to Trainer
Impact Equestrain
06.2024 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Met trainers needs and wants
- Worked with horses and rode them
- Tacked up horses for clients
- Set courses of jumps and did work around the barn including laundry, sweeping and cleaning
Part Time Spa Attendent
Aqua Beauty Lounge
08.2023 - 06.2024
- Assisted estheticians and massage therapists in setting up rooms and stations with supplies.
- Developed positive working relationships with team members through effective communication and collaboration strategies.
- Replenished locker room linens, robes and sandals to maintain adequate supplies for guests.
- Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
- Ensured proper sanitation procedures were followed for all areas of the facility, reducing risk of contamination or illness.
- Managed laundry duties efficiently keeping sufficient stock of fresh linens available at all times.
- Greeted guests and escorted to correct treatment rooms.
- Set up lockers with robes and slippers to prepare guests for massages, facials, manicures and pedicures.
- Washed, dried and folded towels to keep laundry area and dressing rooms clean and properly stocked.
- Trained new employees in best practices for customer service, cleanliness, and product knowledge within the spa environment.
- Improved customer satisfaction by providing exceptional service and maintaining a clean, organized spa environment.
Education
No Degree -
Mukwonago High School
Mukwonago, WI06-2026
Skills
- Fast Learner
- Time Management
- Schedule and calendar management
- Phone answering
- Computer literate
- Positive and professional
- Calm Demeanor
- Customer Service
- Organizational Skills
Accomplishments
I have a GPA of 3.8 and I am on the honor roll at MHS. My class rank is in the top 18%. I do competitive horseback riding and have received top accolades in hunter and jumper competitions.
Timeline
Assistant to Trainer
Impact Equestrain
06.2024 - Current
Part Time Spa Attendent
Aqua Beauty Lounge
08.2023 - 06.2024
No Degree -
Mukwonago High School
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