Summary
Overview
Work History
Education
Skills
Timeline
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Elaina Drake

Minneapolis,Minnesota

Summary

Enthusiastic and dedicated professional with a passion for overcoming challenges and expanding capabilities. Driven to achieve meaningful and impactful results, making a significant contribution to team and organizational success. Committed to continuous growth and excellence in all endeavors.

Overview

4
4
years of professional experience

Work History

Customer Success Manager

The Coven
09.2024 - Current
  • Delivered high-quality service to a diverse membership base, building strong client relationships and ensuring a positive member experience.
  • Used CRM tools to document interactions and manage follow-ups accurately and efficiently, supporting effective issue tracking and communication.
  • Acted as a liaison between members and internal teams, helping resolve concerns while translating technical processes for various audiences.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.

Executive Secretary

FUSION: Hamline University
04.2021 - 12.2023
  • Supported cross-functional teams through the planning and execution of university-wide initiatives, using project management skills to align efforts with community goals.
  • Led communication efforts around events and initiatives, reinforcing clarity and alignment between leadership vision and community expectations.
  • Managed organizational assets and promotional strategies in a way that balanced visibility, inclusion, and compliance with university policies.

Client Engagement Coordinator

LiveMore ScreenLess
09.2022 - 05.2023
  • Collaborated with internal stakeholders to drive mission-aligned engagement strategies, cultivating a strong sense of community and connection through programming.
  • Supported outreach and communication efforts to align participants with organizational expectations and goals, reflecting proactive internal consultation.
  • Coordinated large-scale events and community engagement initiatives, navigating competing deadlines and shifting priorities with professionalism and calm under pressure.
  • Launched successful pilot projects that tested new engagement concepts before widespread implementation across the organization.

Education

Bachelor of Arts - Sociology

Hamline University
Minneapolis, Minnesota

Skills

  • Customer relationship building
  • Customer service
  • Inter-department collaboration
  • Strategic planning
  • Client relations
  • Customer retention
  • Customer account management

Timeline

Customer Success Manager

The Coven
09.2024 - Current

Client Engagement Coordinator

LiveMore ScreenLess
09.2022 - 05.2023

Executive Secretary

FUSION: Hamline University
04.2021 - 12.2023

Bachelor of Arts - Sociology

Hamline University

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