Elaina Hill-Hooker
Warranty Administrator
Clayton,GA
Summary
Results-driven Warranty Administrator with a forward-thinking and organized approach to checking details, following up with manufacturers and maintaining high customer satisfaction. Top-notch strengths in time management, multitasking and communication. Warranty Administrator experienced with Ford, Gm, & CDJR claims, including managing documentation and permanent records, coordinating logistics and following up with customers.
Overview
14
14
years of professional experience
Work History
Warranty Administrator & Service Admin Assistant
Duvall Ford Chevrolet Chrysler Dodge Jeep Ram
Clayton, GA
10.2018 - 11.2023
- Stayed up to date on factory announcements and recalls.
- Kept thorough records of service actions and customer information.
- Reconciled deliverables, monitored schedules of open claims and collaborated with accounting staff to pursue payments.
- Reconciled warranty receivables with payments using appropriate accounting schedules.
- Resubmitted rejected warranty claims and received authorization for write-offs.
- Followed up on payments for outstanding claims.
- Processed warranty paperwork for accurate documentation, reporting and filing.
- Complied with confidentiality regulations in handling customer information.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Composed business correspondences for supervisors, managers and other professionals.
- Processed claims for payment or forwarded to appropriate personnel for further investigation
- Precisely calculated refunds, premiums, and adjustments.
- Resolved discrepancies in warranty coverage for customers.
- Developed and maintained relationships with vendors, suppliers, and other third-party providers related to warranty services.
- Monitored warranty costs, identifying areas for cost savings opportunities.
- Generated reports on warranty performance metrics including turnaround times and resolution rates.
- Investigated customer complaints regarding product defects and non-compliance with warranties.
- Assisted in creating standard operating procedures for processing warranty requests.
- Coordinated with internal departments such as sales, engineering, finance., to ensure accurate handling of all warranty claims.
- Created detailed records of all customer interactions related to warranties and returns.
- Participated in training sessions offered by vendors or manufacturers related to specific products or services covered by the company's warranty program.
- Examined claims, records and procedures to grant approval of coverage.
- Collected payments, processed receipts and informed policyholders of outstanding balances.
- Collaborated closely with other team members to resolve large volume of claims on daily basis.
- Process payroll and assist Service Management in ensuring accurate and fair tech pay.
Finance Assistant
Duvall Ford Chrysler Dodge Jeep Ram
Clayton, GA
07.2016 - 10.2018
- Followed specific company rules to maintain integrity and security of data.
- Greeted customers, answered account questions and resolved complaints.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Implemented new response processes to improve speed of task completion.
- Established key relationships with peers throughout company to improve workflows and reduce communication bottlenecks.
- Maintained account books and accounting systems with accuracy by entering data precisely and proofreading.
- Followed detailed end-of-month accounting procedures to verify proper balancing of accounts and readiness for new month.
- Maintained accuracy when reviewing and reconciling general ledger.
- Printed deals and verified customer, vehicle, and sale information accurate.
Assistant Rural Carrier
USPS
Lakemont , GA
02.2014 - 07.2016
- Drove own vehicle and delivered mail to rural locations.
- Collected mail from customers and brought back to facility for processing and sorting.
- Followed strict package safety standards to protect customers and team members.
- Met performance targets consistently through hard work and efficient handling of each stop.
- Distributed parcels and letters across 70-mile daily route of homes and businesses.
- Handled missing postage and returned mail for route customers.
- Sorted mail, arranging in delivery sequence for distribution.
- Obtained signatures for registered, certified and insured mail.
- Delivered various types of mail on routes according to strict timelines.
- Observed road rules, weather and road conditions and other factors to maintain safe driving record.
- Sold stamps and money orders to mail customers along daily route.
Cashier
McDonald's Restaurant
Clayton, GA
06.2009 - 02.2016
- Operated cash register, collected payments, and provided accurate change.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts, and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Learned roles of other departments to provide coverage and keep store operational.
- Inspected store products for damage and obtained item replacements for customers.
- Answered customer questions, provided store information, and directed customers to designated store areas.
- Recommended complementary and discounted items to customers to increase sales.
Education
High School Diploma -
Rabun County High School
Tiger, GA05.2013
Associate of Applied Science - Business Administration
North Georgia Technical College
Clarkesville, GASkills
- Policy management
- Paperwork coordination
- Records maintenance
- Damage coding
- Claims processing
- Recall notifications
- Error reviews
- Appointment booking
- Outstanding clerical abilities
- Electronic authorization processing
- Documentation skills
- Regulatory compliance understanding
- Reporting abilities
- Customer service skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Warranty Administrator & Service Admin Assistant
Duvall Ford Chevrolet Chrysler Dodge Jeep Ram
10.2018 - 11.2023
Finance Assistant
Duvall Ford Chrysler Dodge Jeep Ram
07.2016 - 10.2018
Assistant Rural Carrier
USPS
02.2014 - 07.2016
Cashier
McDonald's Restaurant
06.2009 - 02.2016
High School Diploma -
Rabun County High School
Associate of Applied Science - Business Administration
North Georgia Technical College