Elaina Hodges

CSR, Trans Supervisor

DHL Supply Chain

01.2016 - Current

Enhanced team productivity by streamlining workflows and implementing efficient processes.
Boosted morale with team-building activities and open communication.
Managed scheduling to ensure adequate coverage and support during peak times.
Supervised daily operations, ensuring adherence to company policies and procedures.
Coordinated tasks among team members for timely completion of projects.
Improved customer satisfaction by maintaining high service standards and addressing issues promptly.
Mentored team members to develop their potential and advance their careers.
Implemented safety protocols to minimize workplace hazards and ensure compliance.
Facilitated communication between departments to enhance collaboration and information flow.
Conducted performance evaluations to provide feedback and set goals for improvement.
Developed strategies to optimize resource allocation and reduce costs.
Led team meetings to discuss objectives, address challenges, and celebrate achievements.
Improved workflow efficiency by delegating tasks based on individual strengths.
Analyzed performance metrics to identify trends and areas for improvement.
Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
Conducted regular reviews of operations and identified areas for improvement.
Gathered, organized and input information into digital database.
Helped meet changing demands by recommending improvements to business systems or procedures.
Maintained database systems to track and analyze operational data.
Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
Coordinated with management to align team goals with organizational objectives.
Supervised staff to maintain high standards of performance and compliance with workplace policies.
Improved team productivity by overseeing daily operations and ensuring adherence to schedules.