Elaina Jackson
San Francisco,CA
Summary
Dedicated and compassionate Registered Nurse (RN) excited and ready to enhance, gain experience and progress career in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, patient centered care and excellent customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Unit Asst
Kaiser Permanente
Oakland, CA
09.2016 - Current
- Perform all administrative processes for in-patient transfers and discharges.
- Assist and train new unit clerks.
- Provide administrative and operational support to doctors, nurses and patient’s families.
- Order unit materials and supplies, enter and track equipment work orders, send and collect medication from hospital tubing system.
- Answer call system from nurses' station; follow up with patient and/or family as appropriate.
- Schedule follow-up appointments for patients as necessary, per physician’s instructions.
- Assist unit personnel in use of EPIC and other systems; unit resource for computer-related issues.
- Liaison between other units/departments, managers, physicians, nurses and Environmental Services staff.
- Maintained strong education of medical terminology.
- Offered positive, pleasant environment through interacting and communicating, benefitting patients and visitors.
- Adhered to strict set of rules and policies concerning patient confidentiality.
- Developed exemplary skills in communication and interpersonal from working with various levels of personnel and management.
Sr. Bed Control Coordinator
Kaiser Permanente
Oakland, CA
03.2014 - 09.2016
- Coordinated with Bed Control RN for placement and movement of patients within hospital based on care requirements and acuity, while maximizing the use of hospital bed resources.
- Assisted in expediting of floor discharges and facilitates admissions from ER or direct admissions.
- Work collaboratively and closely with the House Supervisor, Nursing Directors, floor Assistant Nurse Managers (ANM’s) and doctors.
- Used discretion and effective decision making in order to perform daily tasks within the scope of the position responsibilities.
- Work closely with Emergency Room (ER), Nursing, Case Management and Environmental Services in regards to utilization management and review of beds.
- Work collaboratively and effectively with OSS (Outside Services), EPRP (Emergency Prospective Review Program) to repatriate member back to home Kaiser facility (once triaged and/or stabilized) if not, the next closest Kaiser facility to the patient’s geographical living area.
Customer Service Coordinator
Thoratec
Dublin, CA
09.2013 - 03.2014
- Assisted large volume of customers daily, with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Monitored and reported on trends in customer interaction to evaluate processes and identify improvement opportunities.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Responsible for processing orders, quotes and answering customer inquiries regarding Left Ventricle Assist Device (LVAD) medical devices for implant patients.
- Responsible for auditing all orders with 100% accuracy before any order can be shipped to hospital facility.
Customer Service Manager
Tencate Adanced Composites (Aerospace Division)
Fairfield, CA
03.2012 - 09.2013
- Accomplished customer service- human resource objectives; recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees via coaching and communicating job expectations.
- Responsible for monitoring, appraising, and reviewing job contributions, while enforcing policies and procedures for a customer service staff.
- Prepared, completed and implemented customer service action plans to improve productivity and quality standards.
- Determined customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys and benchmarking best practices.
- Improved customer service quality results by evaluating and re-designing processes, establishing and communicating service metrics, analyzing results of implemented changes.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Actively rounded on employees, assessing performance to determine training needs and define accurate plans for decreasing process lags.
Education
Bachelor of Science - Nursing
University of Miami
Coral Gables, FL12.2021
Bachelor of Science - Business Administration And Management
University of Phoenix
Tempe, AZ03.2006
Skills
- Nursing Diagnosis
- Patient Assessment
- Infection Control Procedures
- Regulatory Compliance
- Patient teaching / management of illness
- Medication administration
- Patient Centered Care
- Strong Clinical Judgement
- Expert in Use of Epic Software
Certification
- License # 95281090
- BLS
Clinical Experience
- Medical-Surgical University of Miami Hospital January 2021-May 2021
- Obstetrics/Gynecology The Women’s Hospital at Jackson May 2021-June 2021
- Pediatrics Jackson Memorial Hospital July 2021- August 2021
- Medical-Surgical University of Miami Hospital May 2021- August 2021
- GI / GU University of Miami Hospital August 2021-October 2021
- Psychiatry Jackson Behavioral Health August 2021-October 2021
- Neuro University of Miami Hospital October 2021-December 2021
Timeline
Unit Asst
Kaiser Permanente
09.2016 - Current
Sr. Bed Control Coordinator
Kaiser Permanente
03.2014 - 09.2016
Customer Service Coordinator
Thoratec
09.2013 - 03.2014
Customer Service Manager
Tencate Adanced Composites (Aerospace Division)
03.2012 - 09.2013
Bachelor of Science - Nursing
University of Miami
Bachelor of Science - Business Administration And Management
University of Phoenix
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