Elaina Lebeda
East Berlin,PA
Summary
Customer-oriented Supervisor with 1 years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in service industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success. Focused professional with attention to detail and clear communication skills. I pride myself on communication both with staff and customers and understand the importance of being the face to a company when engaging with customers. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
State Farm Insurance Inc
01.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Tracked customer service cases and updated service software with customer information.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
Master Esthetician
Youthful Medical Spa
09.2009 - 06.2023
- Sold skincare products to patients according to specific needs, boosting overall revenue.
- Collected patient history to analyze patient-specific needs and determine proper skincare treatments.
- Answered multi-line phone, returned clients calls and scheduled appointments.
- Meticulously maintained spa appearance and cleanliness.
- Educated clients on skin care procedures and products.
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
- Conducted private client consultations.
- Pursued continuing education to learn new advances in skin condition treatments.
- Assisted spa in activities such as staff meetings, promotions and housekeeping duties.
- Trained new staff on range of spa services offered.
- Scheduled patient consultations and treatments.
- Performed laser vein therapy and laser hair removal procedures.
Supervisor
United Parcel Service, UPS
04.2021 - 01.2023
- Established and enforced clear goals to keep employees working collaboratively.
- Provided ongoing training to address staff needs.
- Complied with company policies, objectives and communication goals.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Coached staff members to develop long-term career goals.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Planned and managed resources to consistently meet production, quality, and cost goals.
- Defined appropriate metrics and measurements to drive results.
- Wrote reports outlining results to facilitate management decision making.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
Associate of Science - Business Administration And Management
Frederick Community
Associate of Science - Paralegal Studies
Frederick Community College
Frederick, MDAssociate of Science - Health Administration
Weber State University
Ogden, UTSkills
- Eye for detail
- Managing multiple priorities
- Financial reporting
- Contracts
- Understands confidentiality
- Strong research skills
- Risk management
- File and Records Management
- Document control support
- Legal research
- Staff Training
Timeline
Customer Service Representative
State Farm Insurance Inc
01.2023 - Current
Supervisor
United Parcel Service, UPS
04.2021 - 01.2023
Master Esthetician
Youthful Medical Spa
09.2009 - 06.2023
Associate of Science - Business Administration And Management
Frederick Community
Associate of Science - Paralegal Studies
Frederick Community College
Associate of Science - Health Administration
Weber State University