Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elaina Long

White Pine,TN

Summary

Energetic candidate with strong time management skills, thriving in fast-paced, dynamic environments. Seeking a position that allows for the utilization of exceptional customer service and relationship skills. Adapts easily to new environments and works independently with minimal instruction or supervision. With over five years of experience in customer relations and satisfaction, skilled in dealing with diverse clients and providing conflict resolution effortlessly. Highly adaptable to team needs, ensuring proficient and accurate performance metrics. Consistently meets performance goals and readily available to assist colleagues when necessary.

Overview

4
4
years of professional experience

Work History

Claim Examiner

Sheakley - Promedica Medical Management
01.2025 - 03.2025
  • Managed high-volume caseloads, maintaining organization and attention to detail for each individual case.
  • Coordinated with legal counsel for defending insurance companies against litigated claims when necessary.
  • Reduced claim processing time by streamlining workflow and prioritizing tasks efficiently.
  • Implemented new software systems that improved efficiency in tracking claims progress and status updates.
  • Passionate about learning and committed to continual improvement.

Children Hospital Billing

East Tennessee Children's Hospital
11.2023 - 12.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Customer Service Representative

TN Department of Revenue
03.2024 - 10.2024
  • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
  • Managed a high volume of incoming calls and digital correspondences, consistently met or exceeded performance metrics for response time and resolution
  • Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
  • Built rapport with customers through active listening, empathy, and personalized interactions
  • Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
  • Contributed to team success by achieving individual targets while also supporting colleagues during peak periods
  • Demonstrated excellent written communication skills by crafting clear responses that addressed each aspect of the customer's inquiry
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Customer Service Excellence & Trainer

Foundever -Cigna
06.2021 - 02.2024
  • Company Overview: Remote
  • Ability to plan and prioritize tasks of competing priority
  • Ability to work independently
  • Written and verbal skills
  • Knowledgeable in Microsoft Office/excel
  • Organizational skills
  • Remote
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.

Education

High School Diploma -

Jefferson County High School
Dandridge, TN
05.2017

Skills

  • Active Listening Methods
  • Client Satisfaction & Retention
  • Complex Problem-Solving
  • Conflict & Complaint Resolution
  • Customer Experience
  • Customer Needs Assessment

  • Microsoft Office Proficient
  • Claims investigation
  • Policy interpretation
  • Teamwork
  • Insurance policy knowledge
  • Time management

Timeline

Claim Examiner

Sheakley - Promedica Medical Management
01.2025 - 03.2025

Customer Service Representative

TN Department of Revenue
03.2024 - 10.2024

Children Hospital Billing

East Tennessee Children's Hospital
11.2023 - 12.2024

Customer Service Excellence & Trainer

Foundever -Cigna
06.2021 - 02.2024

High School Diploma -

Jefferson County High School
Elaina Long