Elaina Mash
Waxahachie
Summary
My current position with RSR Group requires me to be a detail-oriented Invoicing Associate. I have 13 years of experience. Well-versed in using technology such as Telnet, Microsoft Work, Excel and learning new skills with ease and efficiency. Dedicated to exceeding goals and maintaining positive attitude.
I am also a Student Teacher working towards my Bachelors and Teacher licensure. I am an Educational professional prepared to deliver impactful instruction and foster positive learning environment. Proven ability to engage students through well-structured lesson plans and collaborative activities. Reliable, adaptable, and skilled in fostering academic growth and teamwork.
Overview
19
19
years of professional experience
Work History
Invoicing Specialist
RSR Group
03.2013 - Current
- Improved customer satisfaction with timely and accurate invoicing, addressing inquiries promptly and professionally.
- Trained new employees on invoicing procedures, contributing to a well-prepared workforce capable of handling complex tasks independently.
- Provided guidance in resolving complex invoicing matters that required specialized experience and knowledge of industry standards.
- Contributed to the development of policies and procedures related to invoicing processes that enhanced departmental effectiveness.
- Collaborated with customers to resolve disputes.
Customer Service Specialist/Returns Department
RSR Group, Inc
03.2013 - Current
- Help to issue return authorization numbers to dealers and end users abiding to a 90-day policy
- Utilize Microsoft Word in email format and Microsoft Excel to make daily spreadsheet on information pertaining to return authorizations
- Call customers/dealers/salesman to follow up on any issue pertaining to a return authorization
- When a missing package is reported track the package with UPS and make sure a claim is filed with Corporate HQ
- Complete address changes with UPS periodically when advised
- Assist in getting return authorizations for factory returns
- Knowledge of manufacturer products including firearms and accessories
- Training new employees
- Participated in inventory counts
- Packaging and shipping orders
- Conducted quality assurance for the reject department
- Consolidating orders and retrieving necessary product from warehouse to complete orders
- Working on large truck orders including 3,000 piece orders and Amazon partials abiding by strict guidelines dictated by Amazon per company shipping procedure
- Pulling orders with Jennifer pulling system interpreting phonetic alphabet commands utilizing Jennifer software and equipment to scan products into the correct order
- Cross training in different departments of the warehouse including customer service for return authorization, small package invoicing, long gun invoicing, rejects, remediation, consolidation, void fill machine, box making, shipping and receiving.
- Many other job duties as required by management
Stock Room Associate
Ross
10.2012 - 03.2013
- Trained in all areas of the stock room including safety regulations
- Received the daily truck every morning Monday through Friday
- Distribute the merchandise on a designated cart for safe stocking
- Worked closely with a team of associates to ensure that all products went out on sales floor daily
- Zoned clothing each morning to provide a safe shopping experience for all customers
- Many other job duties as required by management
Aegean Grill & Vending
07.2007 - 09.2012
- Greet customers
- Up-sell and market daily specials to customers
- Cashier and daily cash reconciliation
- Inventory control and accountability
- Store opening and closing responsibilities. Followed all security protocols.
- Perform various tasks as assigned by management
Family Dollar Store
06.2006 - 03.2010
- Answer incoming calls and assist customers with inquiries
- Third Key & Cashier responsibilities
- Responsible for bank deposit and store cash reconciliation
- Store opening and closing responsibilities. Followed all security protocols.
- Inventory and store merchandising
- Assist in training new employees
- Selected by area management to participate in regional remodeling and merchandizing team
Education
Bachelor of Science - Elementary Education
Grand Canyon University
Phoenix, AZ11-2026
Associate of Arts - Teaching
Hill College
Cleburne, TX05-2020
Associate of Arts -
Hill College
Cleburne, TX05-2020
High School Diploma -
Venus High School
05.2006
Skills
- Microsoft Word
- PowerPoint
- Excel
- Keyboarding
- Research expertise
- Internet search engines
- Telenet system
- Invoicing
- Customer accounts
- Jennifer pulling system
- Inventory management
- Classroom management
- Student engagement
- Lesson planning
- Differentiated instruction
Timeline
Invoicing Specialist
RSR Group
03.2013 - Current
Customer Service Specialist/Returns Department
RSR Group, Inc
03.2013 - Current
Stock Room Associate
Ross
10.2012 - 03.2013
Aegean Grill & Vending
07.2007 - 09.2012
Family Dollar Store
06.2006 - 03.2010
High School Diploma -
Venus High School
Bachelor of Science - Elementary Education
Grand Canyon University
Associate of Arts - Teaching
Hill College
Associate of Arts -
Hill College
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