Elaina Newport
Rocklin,United States
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Community Relations Director
Cogir Senior Living
05.2023 - Current
- Managed social media channels, increasing brand awareness and engagement within the community.
- Implemented educational workshops for community members, promoting awareness on various topics relevant to their needs.
- Generated leads for sales through cold calls and referrals
- Increased census by 40% in 10 moths
- Coordinated move in
Assisted Living Coordinator
Sunrise Senior Living
09.2021 - 05.2023
- Improved resident satisfaction by implementing personalized care plans and addressing individual needs.
- Enhanced staff performance through regular training, mentoring, and evaluations to ensure quality care delivery.
- Developed engaging activities tailored to residents'' interests, leading to increased participation and social interaction.
- Established effective communication channels among team members for efficient coordination of daily tasks.
- Enhanced customer satisfaction with a focus on fostering long-term relationships, consistently addressing client needs, and providing exceptional service.
- Oversaw the creation of safe, comfortable living environments that met or exceeded state regulations and guidelines.
- Built strong relationships with residents'' families, fostering trust and open communication regarding their loved ones'' wellbeing.
- Implemented innovative strategies to increase occupancy rates by attracting new residents and retaining current ones.
- Promoted a positive workplace culture that encouraged teamwork, respect, and dedication to the mission of assisted living communities.
- Conducted thorough assessments of prospective residents to determine their suitability for the community and level of care required.
- Coordinated seamless transitions for new residents moving into the community by working closely with admissions personnel and support staff.
- Served as a liaison between the assisted living community and external organizations, such as local hospitals or senior centers, to create partnerships that benefited residents.
- Provided Sales coverage for weekend support and long term while position was open in the community
- Collected potential resident discovery while actively listening to sell what potential resident was looking for
- Identified and assisted with internal transfers from Assisted Living to Memory care promoting a seamless transition
- Meeting with referall sources to assist with tours, move ins and networking in the community
Unit Manager
Studio Movie Grill
12.2014 - 09.2021
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Collaborated closely with other departments within the organization, such as marketing and finance, to achieve shared goals and maintain seamless operations.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Memory Care Program Director
Brookdale
02.2012 - 10.2014
- Enhanced resident care by developing and implementing comprehensive memory care programs.
- Increased caregiver efficiency through regular training sessions and performance evaluations.
- Improved communication between staff, residents, and families by initiating regular meetings and updates.
- Reduced resident anxiety with personalized care plans tailored to individual needs and preferences.
- Maintained high satisfaction ratings from families through consistent communication, empathy, and understanding of their loved ones'' needs.
- Recruited skilled caregivers through targeted hiring efforts focused on experience in dementia-specific care settings.
- Communicated effectively with family members on regular basis regarding care, issues and overall health of loved ones.
- Conducted tours of facility to prospective residents and families.
- Enhanced resident well-being by developing person-centered care plans tailored to individual needs.
- Reduced instances of behavioral issues by implementing innovative memory care techniques and activities.
- Organized engaging social events and therapeutic activities designed to enhance cognitive function and improve quality of life for residents.
- Assessed individual resident needs regularly, making necessary adjustments to their personalized care plans as needed.
- Facilitated smooth transitions for new residents entering the Memory Care program by providing thorough assessments, orientations, and family support services as needed.
Wellness Coordinator
Emeritus Senior Living
03.2009 - 02.2012
- Improved resident satisfaction by implementing personalized care plans and addressing individual needs.
- Enhanced staff performance through regular training, mentoring, and evaluations to ensure quality care delivery.
- Developed engaging activities tailored to residents'' interests, leading to increased participation and social interaction.
- Evaluated and updated emergency preparedness plans to ensure the safety of all residents during potential crisis situations.
- Ordered supplies according to budget limitations and expected use levels.
- Scheduled all assignments and managed requests for time off.
Education
Medical Assisting
Western Career College
Citrus Heights, CASkills
- Care Coordination
- Resident care standards
- Care Planning
- Activity Coordination
- Patient Care Assessment
- Relationship Building
- Effective Communication
- Event Planning
- Admissions oversight
- Reliability
Timeline
Community Relations Director
Cogir Senior Living
05.2023 - Current
Assisted Living Coordinator
Sunrise Senior Living
09.2021 - 05.2023
Unit Manager
Studio Movie Grill
12.2014 - 09.2021
Memory Care Program Director
Brookdale
02.2012 - 10.2014
Wellness Coordinator
Emeritus Senior Living
03.2009 - 02.2012
Medical Assisting
Western Career College
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