Summary
Overview
Work History
Education
Skills
Timeline
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ELAINA NOLAN

ELAINA NOLAN

Murfreesboro,TN

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

12
12
years of professional experience

Work History

Customer Service Specialist

United Community Bank
06.2022 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Complied with company policies and procedures by encouraging positive and effective work environment among employees.
  • Maintained and managed customer files and databases.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.

Social Media Manager

Music City Cheese
08.2020 - Current
  • Increased customer engagement through social media.
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.
  • Developed marketing content such as blogs, promotional materials, and advertisements for social media.
  • Developed and managed content calendars for each platform to establish timely and relevant posts.

Coordinator/ Dispatcher/ Marketing Specialist

Aussie Pet Mobile
01.2021 - 06.2022
  • Organize the roles in the office and properly route the daily schedules
  • Dispatch drivers to their appointment destinations
  • Answer all calls, texts, and emails daily
  • Advertise through social media and host events
  • Effectively supervise any front-end operations of a busy customer service area.
  • Worked closely with in-house design team to develop visuals for content.
  • Planned marketing initiatives and leveraged referral networks to promote business development.
  • Monitored trends in social media, industry, and competitive landscape to create new material.
  • Updated social media platforms with latest news and corporate details.

Quality Assurance /Togo Specialist

Chili's Bar And Grill
11.2014 - 01.2020
  • Ensure that guest in the restaurant receive high-quality food at a fast-paced manner
  • Keeping the restaurant at a smooth flow of sales and making sure communication is always being relayed between the cooks and servers
  • Constantly delivering service and upselling food for higher sales for the restaurant
  • Increase the guest experience by making sure they leave feeling satisfied and wanting to come back
  • Building business relationships for the future.
  • Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
  • Educated employees on specific QA standards and confirmed maintenance of standards.
  • Analyzed quality and performance data to support operational decision-making.
  • Implemented process improvements to increase productivity in quality assurance operations.
  • Promoted adherence to quality standards by educating personnel on quality control.

Team Leader

Chick-fil-A
08.2011 - 08.2013
  • Bring in sales by upselling as much as possible and
  • Lead other team members on a successful sales path and showing a good example by through good leadership
  • Deliver speedy service.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.

Education

Bachelor of Science - Public Relations/ Marketing

Middle Tennessee State University
Murfreesboro, TN
05.2019

Skills

  • Issue and Complaint Resolution
  • Policy and Procedure Adherence
  • Process Transactions
  • Regulatory Compliance
  • Bilingual in Spanish
  • Call Center Operations
  • Customer Service and Assistance
  • Effective Working Relationships
  • Microsoft Excel
  • Refund Processing
  • Money Handling Abilities
  • Microsoft PowerPoint
  • Microsoft Word
  • Document Control
  • Problem-Solving Ability

Timeline

Customer Service Specialist

United Community Bank
06.2022 - Current

Coordinator/ Dispatcher/ Marketing Specialist

Aussie Pet Mobile
01.2021 - 06.2022

Social Media Manager

Music City Cheese
08.2020 - Current

Quality Assurance /Togo Specialist

Chili's Bar And Grill
11.2014 - 01.2020

Team Leader

Chick-fil-A
08.2011 - 08.2013

Bachelor of Science - Public Relations/ Marketing

Middle Tennessee State University

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ELAINA NOLAN