Elaina Patrick

Processing return packages for Amazon. Labels would be scanned and packages reopened to make sure all items where still together, look for any damages and missing items/ parts. Items where evaluated and reprocessed to see it they are able to be sold again, placed into a new box and repacked and labeled.

• Streamlined POS operations by implementing efficient processes and procedures.
• Enhanced customer experience through prompt and accurate processing of transactions.
• Reduced checkout times by optimizing Point of Sale systems and training staff on best practices.
• Increased sales revenues by upselling products and services during the transaction process.
• Conducted regular audits of cash registers, reconciling discrepancies in a timely manner.
• Provided exceptional customer service, addressing concerns and resolving issues at the point of sale quickly and professionally.
• Trained new employees on proper use of POS systems, ensuring smooth onboarding and integration into the team.
• Facilitated seamless returns and exchanges process, maintaining high levels of customer satisfaction even during challenging interactions.
• Answered questions about store policies and addressed customer concerns.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Responded promptly to requests for assistance, spills and customer inquiries.
• Operated cash register to record transactions accurately and efficiently.
• Used POS system to enter orders, process payments and issue receipts.
• Handled cash with high accuracy and took care to check bills for fraud.
• Learned duties for various positions and provided backup at key times.
• Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
• Mentored new team members on sales software system operation.
• Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
• Processed refunds and exchanges in accordance with company policy.
• Performed cash, card and check transactions to complete customer purchases.
• Worked with floor team and managers to meet wide range of customer needs.

• Enhanced customer satisfaction by maintaining a clean and organized dining area.
• Streamlined food preparation processes for increased efficiency and reduced waste.
• Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
• Contributed to menu development, incorporating seasonal ingredients and customer feedback.
• Maintained safety standards by properly handling food and adhering to sanitation guidelines.
• Delivered exceptional service by promptly addressing customer concerns and special requests.
• Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.