Elaina Rodriguez
Newington,CT
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier/Assist
Reef Parking
Hartford, CT
07.2023 - Current
- Greeted guests upon arrival and provided them with event information.
- Managed registration table, collected tickets, and directed participants to their designated areas.
- Maintained a clean environment by removing trash and debris from around the event area.
- Responded quickly and efficiently to any requests from guests or speakers.
Customer Service Senior Lead
Old Navy
Plainville, CT
10.2022 - 06.2023
- Maintained records of customer interactions and transactions, recording details of inquiries, complaints, comments, and actions taken.
- Trained new hires on customer service techniques as well as product knowledge.
- Created monthly reports detailing performance metrics such as average response time, number of repeat calls.
- Managed and coordinated customer service operations to ensure maximum customer satisfaction.
Sales Associate/Employee Trainer
Five Below
Plainville, CT
11.2020 - 05.2022
- Created instructional materials such as presentations, videos, manuals, handbooks and other resources for employees.
- Provided feedback and guidance to improve employee performance during trainings.
- Monitored progress of employees after training sessions to ensure successful implementation of learned skills.
- Explained goals and expectations required of trainees.
Education
High School Diploma -
E.C Goodwin Technical High School
New Britain, CT06-2022
Skills
- Customer Assistance
- POS Systems
- Cash Handling
- Payment Processing
Certification
- Certification in Precision Machining Technology
References
References available upon request.
Timeline
Cashier/Assist
Reef Parking
07.2023 - Current
Customer Service Senior Lead
Old Navy
10.2022 - 06.2023
Sales Associate/Employee Trainer
Five Below
11.2020 - 05.2022
High School Diploma -
E.C Goodwin Technical High School
- Certification in Precision Machining Technology
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