Summary
Overview
Work History
Education
Skills
Timeline
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Elaina Rusch

Summary

Committed to housekeeping with impeccable cleaning standards. Devoted to guest satisfaction and company reputation. Detail-oriented professional who possesses excellent organizational and multi-tasking skills. Provides excellent customer service.

Overview

2
2
years of professional experience

Work History

Guest Room Attendant

Mount Airy Casino And Resort
11.2022 - 05.2023
  • Replenished guest room water glasses, toiletries, and paper products.
  • Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
  • Mentored newly hired room attendants on company policies, cleaning procedures, and customer service techniques.
  • Reported damages, disturbances and shortcomings to supervisor.
  • Exercised politeness and discretion when dealing with guests and guest property.

Air BnB Cleaner

STR Super Cleaners
12.2022 - 02.2023
  • Used time management and efficient cleaning methods to meet deadlines.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Emptied trashcans and transported waste to collection areas.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Developed and implemented comprehensive cleaning plan for entire building.
  • Replaced light bulbs and other electrical fixtures as needed.

Housekeeping Supervisor

Skytop Lodge
08.2022 - 11.2022
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Communicated repair needs to maintenance staff.
  • Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Increased employee performance through effective supervision and training.
  • Trained and mentored new staff on cleaning and safety protocols.

Housekeeping/Laundry Attendant

Memory Town
04.2022 - 08.2022
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Sorted, laundered and put away various laundry items.

Housekeeping Supervisor/Front Desk Receptionist

The Crescent Lodge
06.2021 - 04.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer problems and complaints.
  • Maintained cleanliness of the hotel rooms and cottages on property.
  • Cleaned, folded, sorted and stocked fresh linen daily.

Education

Associate of Science - Medical Coding And Billing

DeVry University
Downers Grove, IL
02.2022

BBA - Small Business Administration And Management

Northampton Community College
Tannersville, PA
04.2017

Skills

  • Guest Relations
  • Communication and Interpersonal Skills
  • Inventory Management
  • Front Desk Communications
  • Guest Service and Support
  • Productivity and Time Management
  • Cleaning and Sanitizing

Timeline

Air BnB Cleaner

STR Super Cleaners
12.2022 - 02.2023

Guest Room Attendant

Mount Airy Casino And Resort
11.2022 - 05.2023

Housekeeping Supervisor

Skytop Lodge
08.2022 - 11.2022

Housekeeping/Laundry Attendant

Memory Town
04.2022 - 08.2022

Housekeeping Supervisor/Front Desk Receptionist

The Crescent Lodge
06.2021 - 04.2022

Associate of Science - Medical Coding And Billing

DeVry University

BBA - Small Business Administration And Management

Northampton Community College

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Elaina Rusch