Elaina Schneider
Holiday,FL
Summary
Detail-oriented and knowledgeable Medical Office Manager with a proven track record at Pediatric Gastroenterology, Hepatology and Nutrition, enhancing operational efficiency and patient satisfaction. Skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience dedicated to optimal patient care.
Overview
15
15
years of professional experience
Work History
Medical Office Manager
Pediatric Gasterterology, Hepatology and Nutrition
01.2022 - Current
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Assisted with regulatory issues such as compliance.
- Addressed and remedied all patient or team member issues.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance and billing.
- Developed close working relationships with front office and back office staff.
- Completed bi-weekly payroll for 5 employees.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews.
- Submitted prior authorization for medications including but no limited to Biologics.
- Insurance verifications.
Medical Assistant
Pediatric Gastroenterology
08.2018 - Current
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Taught patients about medications, procedures, and care plan instructions.
- Oriented and trained new staff on proper procedures and policies.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Submitted prior authorizations for medications and lab testing.
- Insurance verification.
Medical Assistant
Dr Wall
08.2015 - 08.2018
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Certified Nursing Assistant
Allegro Senior Living
07.2010 - 08.2015
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Followed directions of licensed nurses to administer medications and treatments.
Education
Certificate - CNA
CNA Training Academy
St Petersburg, FL07-2010
High School Diploma -
East Lake High School
Tarpon Spring, FL05-2006
Skills
- Team supervision
- Inventory maintenance
- Medical terminology
- Strong work ethic
- Attention to detail
- Effective multitasking
- Schedule creation
- HIPAA regulations
- Insurance eligibility and verification
- Inventory control
- Professional telephone etiquette
- EMR software
Timeline
Medical Office Manager
Pediatric Gasterterology, Hepatology and Nutrition
01.2022 - Current
Medical Assistant
Pediatric Gastroenterology
08.2018 - Current
Medical Assistant
Dr Wall
08.2015 - 08.2018
Certified Nursing Assistant
Allegro Senior Living
07.2010 - 08.2015
Certificate - CNA
CNA Training Academy
High School Diploma -
East Lake High School
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