Elaina Troxell
Arvada,CO
Summary
Dedicated Resident Assistant with a proven track record in residential management and event coordination. Adept at conflict mediation and crisis management, fostering a supportive community that prioritizes resident safety and well-being.
Overview
4
4
years of professional experience
Work History
Resident Assistant
Montana State University Billings
Billings, Montana
08.2025 - Current
- Supported residents in daily living activities and connected them with campus resources to enhance their college experience.
- Organized and led community-building events for residents.
- Mediated conflicts between residents, fostering a harmonious living environment and improving community relations.
- Enforced university policies and procedures in residential halls.
- Conducted regular check-ins with residents to identify and address concerns, ensuring their well-being and satisfaction.
- Provided support during emergency situations, ensuring resident safety and well-being.
- Welcomed new residents and assisted with community adjustment.
- Developed positive relationships with all members of the residence hall community.
Member Experience Specialist
VASA Fitness
Westminster, Colorado
05.2022 - 08.2025
- Streamlined member onboarding, ensuring new users effectively engaged with fitness programs.
- Addressed member inquiries and resolved concerns with professionalism and empathy.
- Maintained membership accounts in company software, supporting accurate record-keeping and member service.
- Performed regular follow-ups to enhance member satisfaction and foster loyalty.
- Collaborated with team members to create a welcoming gym environment.
- Monitored performance metrics associated with member retention efforts.
Education
Bachelor of Arts - Business with a Minor in Accounting
Montana State University Billings
Billings, MT05-2026
Skills
- Residential management
- Crisis management
- Event coordination
- Team collaboration
- Peer mentorship
- Conflict mediation
- Strategic discipline
- Institutional knowledge
References
- Codie Wahrman-Associate Dean at Montana State University Billings
Phone: (406)-980-0029
Email: codie.wahrman@msubillings.edu
- Jesse Bone-Petro Hall Director at Montana State University Billings
Phone: (406)-208-7156
Emal: jesse.bone@msubillings.edu
- Shelby Holsapple
Phone: (319)-775-2633
Email: shelby.holsapple@msubillings.edu
Timeline
Resident Assistant
Montana State University Billings
08.2025 - Current
Member Experience Specialist
VASA Fitness
05.2022 - 08.2025
Bachelor of Arts - Business with a Minor in Accounting
Montana State University Billings