Elaina Young
WA
Summary
Self-motivated worker possessing 8 years of state service, 5 years in the administrative field, with in-depth knowledge of organizational processes. Proficient in handling confidential information, customer focused, with a strong attention to detail. Successfully partners with internal and external customers to achieve objectives.
Overview
8
8
years of professional experience
Work History
Regulatory Analyst 1
Utilities and Transportation Commission
11.2022 - Current
- Responsible for administering, reviewing, and analyzing the Unified Carrier Registration (UCR) program to over 15,000 Washington interstate carriers.
- Duties include performing focused-anomaly reviews and retreat audits which require attention to detail to ensure program compliance by researching and auditing companies DOTs, fleets, and roadside inspections to ensure proper registration counts.
- Written and verbal communication with carriers as well as other WA state agencies and other states UCR representatives.
- Independently receives, analyzes, and finalizes the most complex applications submitted by persons or companies by using commission transportation permitting standards, laws, WACs, and RCWs to docket filings, write docket language, and represent the agency in protested application hearings.
- Responsible for tracking audits to ensure compliance with UCR rules.
Transportation Specialist 3
Utilities and Transportation Commission
03.2021 - 11.2022
- Administrative support for the Director, Assistant Director, and Motor Carrier Safety Supervisor.
- Served as the division records coordinator, responding to incoming Requests for Public Records (RFPR) in addition to inventory administrator and webmaster.
- Coordinated schedules and communicated changes to internal and external customers.
- Responsible for reviewing and analyzing safety data, including information needed for program management, accountability, planning, and performance.
- Researched relevant information to create Motor Carrier Safety Assistant Program Grant (MCSAP) reports summarizing the activity of investigators working on federally assigned projects. Conducted internal audits on MCSAP grant activities and financial data, as well as analyzing and evaluating MCSAP documentation data and reports for thoroughness and overall compliance with applicable regulations and contracts.
- Assisted in creating and maintaining staff workplans, made recommendations about prioritizing specific carriers, conducted research of federal databases and compiling lists of carriers that demonstrate high risk operating factors, and extracting and analyzing data from internal databases to create ad-hoc reports.
- Responsible for tracking, extracting, and analyzing investigator activity metrics on a monthly, quarterly, and yearly basis, and providing ongoing monitoring of active assignments.
Administrative Assistant 4
Health Care Authority
10.2018 - 03.2021
- Confidential assistant to the Employees and Retirees Benefits (ERB) Division Deputy Director, providing high-level administrative support.
- Supervised three Administrative Assistant 2 staff which allowed for familiarity with the collective bargaining agreement, salary schedules, and employee filing systems.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies.
- Assisted with the hiring process which included scheduling interviews through the NEOGOV system, putting together interview panels, preparing interview packet materials, and sitting on interview panels.
- Assisted in devising ERB Division standards/procedures to ensure adherence to agency policies, laws, and RCWs.
- Prepared reports and created surveys for Division Deputy Director and staff and compiled results for staff when complete.
- Reviewed and analyzed correspondence and provided responses to requests for information to internal and external customers.
- Employed plain talk principles and LEAN management.
- Proofread correspondence and materials for punctuation, grammar, spelling, formatting, and accuracy.
- Led, conducted, and supported special projects for division.
- Filed and retrieved organizational documents, established and maintained electronic and manual file systems and database files, and archived dated material in accordance with record schedules and regulations.
- Acted as Legislative Division Coordinator and LobbyGov expert where i conducted research on bills assigned to the agency and compiled data for analysis.
- Maintained administrative workflow for bill tracking and bill analysis assignments and management.
- Developed and implemented division training on use of bill tracking system.
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Administrative Assistant 3
Dept. of Licensing
08.2017 - 10.2018
- Assistant for administrative matters for the manager and staff of the Enterprise Program Management Office (EPMO)
- Used independent judgement and knowledge of agency and business procedures to accomplish assignments, solve problems, and maintain smooth business operations
- Acted as liaison between the EPMO and the agency
- Set timelines for assignments to staff from EPMO managers and tracked to ensure work was handled appropriately and timely
- Researched and analyzed information about training venues across the state, compiled data and made recommendations to manager for selection of venues for two major legacy agency projects
- Coordinated, tracked, and maintained facilities services requests, external vendor activities, incoming and outgoing correspondence and documents, training plans, evaluations, performance plans, and other personnel documents
- Created technical and informational documents, reports, and presentations
- Scheduled meetings and managed calendars
Secretary Senior
Dept. of Employment Security
02.2017 - 07.2017
- Provided secretarial support to the Washington Service Corps (WSC) program Director and the unit Program Coordinators.
- Interpreted, applied, and analyzed federal laws related to the AmeriCorps program guidelines.
- Ensured the applicants and member packets met federal requirements and standards to qualify for the program
- Assisted with creation of a new application system that incorporated federal laws. This involved research and data analysis, as well as recommendations for changes to the application system based on the data.
- Performed complex secretarial tasks with daily operations, including composing routine correspondence, proofing, and editing documents, creating agendas, attending meetings, and taking and transcribing notes/minutes.
- Researched program databases/Excel spreadsheets and entered data
- Maintained records of agency-required training due with reminders to staff.
- Sent evaluation reminders to supervisors and provided tracking of final documents.
- Created new employee or site files for caseload managers.
- Collected documents needed to finalize any employee files throughout the program year.
- Set up workstations for on-boarding and navigated new staff through the shared drive, electronic time sheet location, required training, and policies and procedures.
Education
Associate of Arts - Business Management
Eastern Gateway Community College
03.2021
Skills
- Verbal and written communication skills
- Leadership abilities
- Flexible
- Personable and approachable
- Reliable
- Hard-working
- Attention to detail
- Works well in high-stress environments
- Maintains confidentiality
- Microsoft office proficient
- Business management Oriented
Timeline
Regulatory Analyst 1
Utilities and Transportation Commission
11.2022 - Current
Transportation Specialist 3
Utilities and Transportation Commission
03.2021 - 11.2022
Administrative Assistant 4
Health Care Authority
10.2018 - 03.2021
Administrative Assistant 3
Dept. of Licensing
08.2017 - 10.2018
Secretary Senior
Dept. of Employment Security
02.2017 - 07.2017
Associate of Arts - Business Management
Eastern Gateway Community College
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