Summary
Overview
Work History
Education
Skills
Timeline
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Elaine Bower

Scottsdale,Arizona

Summary

Customer-focused with 5+ years of experience serving different customers and creating a warm and friendly environment.

Overview

32
32
years of professional experience

Work History

Realtor

HomeSmart
Scottsdale, AZ
01.2017 - Current
  • Assist clients in effectively purchasing and selling their homes.
  • Answered clients' questions about current market conditions.
  • Present purchase offers to sellers for consideration and refined proposals based on feedback to keep the process moving forward
  • Prepare documents such as representation contracts, purchase agreements, closing statements, deeds, and leases in compliance with legal requirements and internal standards.

Member Support (Hardware/Software)

Peloton Interactive, Inc.
Remote, Arizona
07.2021 - 04.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Assisted Members via Chat/Phone/Email promptly.
  • Multi-task, take multiple chats, log member interactions while assisting them, and place orders and schedule repairs as necessary.
  • Offered customer advice and assistance, paying attention to special needs or wants.

Guest Advocate

Target Corp
Tempe, AZ
11.2018 - 06.2020
  • Customer Service
  • Receiving payments, giving guests refunds
  • Attention to detail
  • Ensure Customer Satisfaction
  • Trained in daily accounting
  • Open Store for Cashiers and Guest Services
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.

Office Administrator

Tres Rios Consulting Engineers
Phoenix, AZ
06.2008 - 10.2014
  • Maintained database of current customers, updated data, and purged system of inactive account information
  • Answered phones and prepared correspondence to clients and vendors
  • Used QuickBooks to organize records of financial transactions
  • Calculate, prepare, and issue bills, invoices, account statements according to established procedures
  • Reconcile and report discrepancies found in records
  • Operate 10-key calculators, computers and copy machines.

Quality Assurance Specialist

Circle K Corporation
Phoenix, AZ
07.2006 - 03.2008
  • Reviewed certificates of compliance and test reports
  • Gathered test metrics and provided feedback to development team to improve overall application quality.

Trainer

Circle K Corporation
Fort Myers, FL
01.2006 - 07.2006
  • Trained Store Managers on New Equipment
  • Trained Managers on how to Complete Accounting Paperwork
  • Trained Managers on how to troubleshoot new Technology.

Quality Assurance Specialist

Circle K Corporation
Phoenix, AZ
01.1999 - 12.2005

Help Desk Specialist

Circle K Corporation
Phoenix, AZ
02.1996 - 06.1999
  • Answer user inquiries regarding computer software and hardware
  • Help Store Managers resolve accounting discrepancies
  • Answer calls from store staff and help resolve issues with computers, printers, registers and money order machines.

Circle K Corporation
Phoenix, AZ
04.1991 - 02.1996
  • Operate computers programmed with accounting software to record, store and analyze information
  • Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes
  • Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software
  • Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce documents
  • Code documents according to company procedures
  • Reconcile and report discrepancies found in records.

Education

High School Diploma -

South Mountain High School
Phoenix, AZ

Skills

  • Customer Service
  • Purchase Agreement Writing
  • Client Needs Assessment
  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Efficient and Detail-Oriented

Timeline

Member Support (Hardware/Software)

Peloton Interactive, Inc.
07.2021 - 04.2022

Guest Advocate

Target Corp
11.2018 - 06.2020

Realtor

HomeSmart
01.2017 - Current

Office Administrator

Tres Rios Consulting Engineers
06.2008 - 10.2014

Quality Assurance Specialist

Circle K Corporation
07.2006 - 03.2008

Trainer

Circle K Corporation
01.2006 - 07.2006

Quality Assurance Specialist

Circle K Corporation
01.1999 - 12.2005

Help Desk Specialist

Circle K Corporation
02.1996 - 06.1999

Circle K Corporation
04.1991 - 02.1996

High School Diploma -

South Mountain High School

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