Elaine Abreu
Hollywood,FL
Summary
Dynamic leader with a proven track record at Old Navy, excelling in operations management and team leadership. Skilled in mentoring staff to surpass service targets, enhancing customer engagement, and driving sales promotion strategies. Achieved significant improvements in employee productivity and customer satisfaction through effective training and development.
Overview
22
22
years of professional experience
Work History
Assistant Manager of Operations
Old Navy
04.2003 - 10.2024
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
- Maintained accurate records of all transactions within the department to facilitate transparent reporting systems.
- Evaluated employee performance regularly, offering constructive feedback while recognizing outstanding achievements as appropriate.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Enhanced employee productivity through regular training sessions and performance evaluations.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage.
- Interacted well with customers to build connections and nurture relationships.
Skills
- Training and mentoring
- Employee Supervision
- Purchasing and planning
- Scheduling Coordination
- Operations Management
- Customer Engagement
- Staff Training and Development
- Logistics Planning
- Logistics Coordination
- Decision-Making
- Effective leader
- Scheduling
- Customer Service
- Training Management
- Sales Tracking
- Assignment Delegation
- Employee Motivation
- Delegating Work
- Sales Promotion
- Team Leadership
- Staff Scheduling
Timeline
Assistant Manager of Operations
Old Navy
04.2003 - 10.2024
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