Summary
Overview
Work History
Education
Skills
Timeline
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Elaine Araya

Vancouver,WA

Summary

Dedicated Funeral Director with extensive experience at Neptune Society, adept in OSHA regulations and regulatory compliance. Known for compassionate communication and effective pricing structures, I have successfully guided families through difficult times, ensuring a respectful and dignified service. My commitment to excellence has consistently enhanced client satisfaction.

Overview

2025
2025
years of professional experience

Work History

Funeral Director

Neptune Society

Funeral Director

Nrptune Society
03.1993 - 07.2024
  • Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
  • Managed all aspects of funeral arrangements for smooth and efficient service delivery.
  • Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
  • Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
  • Served diverse clientele by offering a range of culturally and religiously appropriate services.
  • Discussed pre-arranged funeral options and explained pricing to clients.
  • Increased customer retention, skillfully addressing concerns and resolving conflicts.
  • Upheld legal compliance with local regulations regarding burials, cremations, and embalming practices.
  • Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
  • Developed strong relationships within the community through outreach initiatives and networking events.
  • Improved client satisfaction by providing compassionate and personalized funeral services.
  • Managed financial transactions and record-keeping with accuracy and confidentiality.
  • Counseled bereaved individuals, offering emotional support during challenging times.
  • Discussed nature of funeral service, disposition of remains and funeral costs with family members.
  • Streamlined operations with effective communication between staff, clients, and vendors.
  • Facilitated pre-planning consultations, guiding clients through complex decision-making processes.
  • Collaborated with clergy members to plan meaningful and respectful memorial services.
  • Drafted and published Number obituaries per week on behalf of families served.
  • Organized staff schedules to ensure adequate coverage during peak hours or high-volume periods.
  • Arranged transportation between sites for remains, mourners, pallbearers and members of clergy.
  • Secured and filed burial permits and made funeral arrangements.
  • Coordinated transportation logistics for timely arrival of deceased to final resting place.
  • Communicated with insurance companies to secure death benefits for payment of services.
  • Enhanced workplace safety by implementing strict procedures and regular staff training sessions.
  • Continuously updated industry knowledge by attending professional workshops, conferences, and seminars.
  • Streamlined operational processes, leading to more efficient and cost-effective service delivery.
  • Orchestrated memorable and personalized memorial services, honoring lives of deceased.
  • Ensured dignified care of deceased, maintaining highest standards of ethical practices.
  • Enhanced funeral home's online presence, updating website and social media platforms to better connect with community.
  • Improved community relations with engaging public outreach programs.
  • Customized funeral services to reflect unique lives of deceased, ensuring their legacy was honored and remembered.
  • Maintained meticulous records in compliance with state regulations, ensuring legal and ethical standards were met.
  • Enhanced family satisfaction by providing compassionate and tailored funeral services.

Education

Evergreen Valley College
San Jose, CA

Skills

  • OSHA regulations
  • Pricing structures
  • Regulatory compliance
  • Compassionate communication

Timeline

Funeral Director

Nrptune Society
03.1993 - 07.2024

Funeral Director

Neptune Society

Evergreen Valley College