Elaine Barnes
Rutherford
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Bus/Lunch Aide position.
Enthusiastic about working with students.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Brings positive attitude and commitment to continuous learning and growth.
Overview
35
35
years of professional experience
Work History
Bar Manager
American Legion Post 109
07.2012 - Current
- Maintained inventory control, ordering supplies to minimize waste and optimize costs.
- Enforced compliance with health regulations, promoting a safe environment for patrons and employees.
- Organized promotional events to attract new customers and increase overall bar revenue.
- Closed out cash register and prepared cashier report at close of business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Customer Service Lead
OfficeMax
10.1990 - 11.2011
- Led team in resolving customer inquiries and complaints, enhancing overall service quality.
- Provided feedback to management on team performance, contributing to strategic planning for service enhancements.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Reviewed associate performance to identify training needs.
- Greeted customers and listened closely to problems described to determine solutions.
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Skills
- Customer service
- Team leadership
- Problem-solving
- Inventory management
- Time management
- Money handling
- Reliable and responsible
- ABC standards
Timeline
Bar Manager
American Legion Post 109
07.2012 - Current
Customer Service Lead
OfficeMax
10.1990 - 11.2011
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