ELAINE BECKWITH
Omaha,NE
Summary
Dynamic professional with extensive experience at Signature Flight Support, excelling in customer service excellence and data entry. Proven ability to enhance operational efficiency and facilitate seamless communication. Adept at problem-solving and maintaining meticulous attention to detail, ensuring superior service delivery and client satisfaction. Strong team collaborator with exceptional verbal and written communication skills.
Overview
29
29
years of professional experience
Work History
Supervisor of Customer Service Representatives
Oracle Aviation
Omaha, Nebraska
08.2022 - Current
- Supervised customer service team, ensuring high-quality support and service delivery.
- Resolved escalated customer issues, maintaining brand loyalty and satisfaction.
- Trained new representatives on company policies and effective customer interaction techniques.
- Developed training materials to enhance staff knowledge of products and services.
- Monitored performance metrics to boost team efficiency and effectiveness.
- Led team meetings to promote open communication and collaboration among staff.
- Created weekly and monthly reports summarizing key performance indicators for management review.
- Conducted regular performance reviews to identify areas for improvement in customer service skills.
Customer Service Rep
Signature Flight Support
Omaha, NE
11.2021 - 08.2022
- Ensured accuracy in processing and dispatching customer requests while maintaining efficiency.
- Arranged comprehensive concierge services, including hotel accommodations, transportation, catering, and customs appointments.
- Facilitated access to necessary reports and systems, supporting pilots and airport operations.
- Responded to requests from vendors, customers, and team members across various communication channels.
Legal Assistant/Receptionist
Eric H. Lindquist Law Office
Omaha, NE
09.2010 - 12.2010
- Taking all incoming phone calls from public/borrowers/mortgage companies Answering questions from borrowers and routing calls as needed.
- Greeting all walk-in customers and assisting them as needed.
- Data entry on non-judicial foreclosure files.
- Filing/copying Deeds/Affidavits/Loan information.
- Scanning and faxing all documents to Loan companies.
- Responding to emails from mortgage companies/providing paperwork needed for foreclosure documents.
- Assisting in work in other departments as needed.
- Stamping and processing all outgoing mail also dispersing mail/packages as needed.
- Entering in auction dates on trustee sales and notifying all interested parties accordingly.
- Taking requests for fees and costs on loan payoffs and reinstatements.
- Sending out Notice of sale/default to all interested parties via certified mail on foreclosure files daily.
- Entry of time costs on files daily.
Legal Assistant
United States Attorney’s Office
Tucson, AZ
03.2010 - 07.2010
- Company Overview: Federal Government
- Maintaining calendar for prosecutor of daily/weekly/monthly court schedule.
- Taking all calls for prosecutor.
- Preparing files for court.
- Assisting prosecutor as needed throughout day.
- Electronic Filing processing and receiving.
- Examining preparing and processing a variety of technical legal documents voluminous and complex in format.
- Preparing legal documents, complaints, motions, orders, answers, pleadings, subpoenas and labels.
- Aiding prosecutors in trial preparation/ Jury instructions.
- Assembling exhibits, affidavits and other legal documents.
- Arranging travel by preparing itinerary and securing transportation and hotel reservations for prosecutors.
- Scheduling of interviews and conferences.
- Creating and producing a variety of written documents.
- Utilizing a wide range of office software applications to include Microsoft word.
- Federal Government
Secretary II
State of Nebraska Juvenile Probation
Omaha, NE
08.2009 - 03.2010
- Answering phone.
- Copying files.
- Helping the public and assisting as back up to front desk.
- Typing out reports from probation officers to Juvenile court from dictation.
Records Clerk
State of Nebraska Douglas County Court
Omaha, NE
06.2009 - 08.2009
- Company Overview: 4th Judicial District
- Filing/Data Entry/scanning in documents.
- Answering phone.
- 4th Judicial District
Judicial Assistant
State of Nebraska Lancaster County Court
Lincoln, NE
01.2005 - 06.2009
- Company Overview: 3rd Judicial District
- Maintain open court files and Judge’s calendar.
- Assure readiness of court, both physical and clerical, prior to Judge taking the bench.
- Assist public on telephone with filings, applications of procedures and rules, and miscellaneous information.
- Type all order for probation and incarceration orders.
- Transcribe trials, preliminary hearings and any other recorded court documents.
- Respond to requests for information, helping the public within scope of authority.
- Perform other duties as assigned by Judge.
- Maintain open lines of communication with attorneys, the public, other Judges and agencies programs/probation, including ongoing monitoring of defendant’s cases.
- Scheduling cases for Court dates/notifying parties/preparing correspondence.
- Recording and keeping written records of courtroom hearings on daily basis.
- Identifying, marking and keeping track of all trial exhibits.
- Making and maintaining all file copies, including police reports and documentation.
- Creating Juror lists and preparing Jury Instructions for the Judge and Attorneys.
- Answer phone, screen all calls, visitors and mail, referring to proper Judge or sites.
- 3rd Judicial District
Annuity Processor
Tag Systems (now Perot Systems)
Lincoln, NE
06.2004 - 12.2004
- Processed Loans.
- Partial withdrawals, full surrenders and address changes for customers.
- Cut checks for Annuity holders.
- Took phone calls from Insurance Agents.
Bookkeeper/Records Clerk
Lancaster County Court
Lincoln, NE
09.2001 - 04.2004
- Company Overview: 3rd Judicial District
- Answered phone calls from public, attorneys, and other agencies.
- Entered tickets and created case files.
- Processed sheriff returns.
- Cut checks for Defendants and Attorneys.
- Figured interest on condemnation accounts.
- Forfeited and returned bond money on court cases per Judge’s order.
- Worked 'book in' sheet, pulling and setting for court, cases for defendant’s arrested the previous night.
- Typed bonds.
- 3rd Judicial District
Clerical Clerk
Department of Motor Vehicles
Lincoln, NE
08.1999 - 08.2001
- Verify information on insurance forms.
- Typed accident reports daily.
- Process large volumes of daily.
- Responsible for Quality Control and accurate data entry.
Shift Manager
PIZZA HUT RESTAURANT
Lincoln, NE
03.1997 - 08.1999
- Responsible for large amounts of cash to be counted and deposited.
- Supervising employees during shift and creating employee schedules.
- Maintaining a work environment that meets company, state and federal safety and employment guidelines.
- Generated truck orders for food and supplies.
- Responsible for the opening/closing of the store including cash and bank deposit.
Education
Diploma -
South East High School
Lincoln, NE01.1999
Skills
- Customer relationship management
- Data entry and documentation
- Customer service excellence
- Problem solving and resolution
- Time management skills
- Team collaboration and coordination
- Attention to detail
- Computer proficiency and typing
- Report generation and analysis
- Shipping and receiving logistics
- Key holder responsibilities
- Schedule management mastery
- Product education and promotion
- Empathy and patience in service
- Retail sales expertise
- Staff training and development
- Email management proficiency
- Account management strategies
- Money handling accuracy
- Critical thinking abilities
- Multi-line telephone operations expertise
- Verbal and written communication skills
References
- Bonnie Sanford, U.S. District Court Eastern District of Texas, 7940 Preston Road, Plano, TX, 75024, 214.872.4866, Bonnie_Sanford@txed.uscourts.gov
- Honorable Jean Lovell, Ret. Lancaster County Court Judge, 3rd Judicial District, 575 S. 10th St., Lincoln, NE, 68508, 402.441.7274
- Honorable Daniel Beckwith, Ret. Dodge County Court Judge, 6th Judicial District, 17222 Rampart St., Omaha, NE, 68136, 402.953.8792
- Becky Bruckner, Judicial Administrator, 3rd Judicial District, 575 S. 10th St., Lincoln, NE, 68508, 402.441.7291
- U.S. Federal Prosecutor Melissa Meister, Prosecutor for Federal Government, 405 W Congress, Tucson, AZ, 85701, 520.620.7348/202.281.5172
- Stephanie Feess, 1217 S. 84th St., Lincoln, NE, 68510, 402.853.1211
Job Related Qualifications
- Have extensive knowledge of criminal law and court procedures, legal terminology and format.
- Have knowledge of civil law and procedure.
- Experienced in interpreting and applying court standards and procedures.
- Have excellent organizational skills and multi-tasking abilities.
- Excel at attention to details, listening, learning and critical problem solving.
- Have solid knowledge of basic bookkeeping methods, principles of record keeping and records management to include ten keypad proficiency.
- Cultivated and developed excellent communication skills, oral and written, that provide me the ability to establish great working relationships with attorneys, peers, other professionals and the public.
- Have strong leadership skills and I work well with others, these skills and traits, allow me to work well under chaotic and stressful situations and timelines.
- Experienced in maintaining administrative, fiscal, statistical and general records. This includes important and case files and reports. I routinely maintain confidential and sensitive information.
- Have a strong sense of wanting to learn and experience outside of my “comfort zone”. Always seeking to learn beyond the minimum requirements of a job in order to reach excellence.
- Very enthusiastic, forthright, and assertive (as needed), with a strong sense of organization and order.
Timeline
Supervisor of Customer Service Representatives
Oracle Aviation
08.2022 - Current
Customer Service Rep
Signature Flight Support
11.2021 - 08.2022
Legal Assistant/Receptionist
Eric H. Lindquist Law Office
09.2010 - 12.2010
Legal Assistant
United States Attorney’s Office
03.2010 - 07.2010
Secretary II
State of Nebraska Juvenile Probation
08.2009 - 03.2010
Records Clerk
State of Nebraska Douglas County Court
06.2009 - 08.2009
Judicial Assistant
State of Nebraska Lancaster County Court
01.2005 - 06.2009
Annuity Processor
Tag Systems (now Perot Systems)
06.2004 - 12.2004
Bookkeeper/Records Clerk
Lancaster County Court
09.2001 - 04.2004
Clerical Clerk
Department of Motor Vehicles
08.1999 - 08.2001
Shift Manager
PIZZA HUT RESTAURANT
03.1997 - 08.1999
Diploma -
South East High School