ELAINE BOBO

• Responsible for developing lesson plans, instructing and assessing multiple subjects for students in grades six through eight, including Mathematics (general mathematics, pre-algebra, and algebra); Science (pre-physics, physical science, earth science); Latin (beginner and intermediate)
• Responsible for orienting, training, and mentoring seven new teachers
• Assisted multiple students in achieving entry into early college programs and early placement into AP classes.

• Responsible for instructing online and ground courses for the University of Phoenix BSHA and (previously) MHA programs (including courses in healthcare policy, human resources, and quality management); developing course content and syllabus in accordance with course objectives and program strategic learning objectives; participating in faculty development and training.
• Designed graduate health policy course (HCS 550), including creating learning objectives, writing course content, and developing course assessments
• Consistent student survey rating scores above 90% (higher than faculty average in all metrics)
• Phoenix Top 500 Faculty Award winner 2021

Director of Client Services

• Responsible for implementing performance improvement and training strategy for a system of over 60 hospitals.
• Analyzed hospital performance metrics, implemented improvement programs, and trained staff and managers.
• Identified performance deficiencies and developed targeted improvement plans, training materials, and learning solutions
• Developed and assessed Press Ganey internal training and education programs

Principal Consultant

• Developed content, assessments, and evaluation tool for Certified Leader Program (a train-the-trainer course for human resource executives)
• Speaker at two National Client Conferences and multiple Regional Educational Symposia
• Wrote content and conducted training in culture change, leadership effectiveness, patient-centered care, HCAHPS, employee and physician partnerships.

• Member of the organization's administrative team, responsible for executive leadership of strategic planning, marketing, government and community relations, fund raising and the foundation
• Developed and implemented marketing, public relations, and communications strategies
• Conducted organizational needs analysis and implemented organization-wide staff training program targeted to performance deficiencies
• Wrote content for and instructed quarterly leadership development institutes for all staff, physicians, and managers
• Implemented patient satisfaction initiatives resulting in improved Press Ganey and HCAHPS scores
• Organized lobbying initiative that produced $3.4 million in state and federal funds
• Managed regional dialysis program expansion and building design project
• Reorganized foundation board, revised bylaws, and created board development plan