Elaine Chaplin
Bridgton,Maine
Summary
I am looking for something at home with some flexibility. Interested in working from home. This option is appealing to me and would like more information.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Optometric Technician
Metayer Family Eye Care
07.2019 - Current
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
- Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.
- Improved patient care by conducting comprehensive visual pre-testing procedures.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Facilitated smooth communication between patients and optometrists, acting as a liaison for any concerns or questions.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Assisted optometrists in providing accurate diagnoses through precise measurements using specialized equipment.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback for continuous improvement.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Increased overall efficiency within the practice by assisting in inventory management and ordering supplies as needed.
- Enhanced patient satisfaction by managing appointment scheduling and ensuring efficient office flow.
- Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
- Bolstered patient retention rates by providing tailored recommendations based on individual needs, preferences, and budget constraints.
- Prepared and administered medications to patients as prescribed by optometrist.
- Expanded practice capabilities by staying up-to-date on industry advancements through regular continuing education courses.
- Supported optometrists during emergency cases, aiding in prompt treatment and resolution of urgent issues.
- Identified issues during preliminary exam and addressed concerns with physician.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Educated patients and relations on ocular health and safety, promoting good eye care.
- Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
PSR
Allergy And Asthma Associates
10.2018 - 07.2019
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Lead PSR
Bridgto Internal Medicine
10.2013 - 10.2018
- Assisted in the development of training materials to standardize employee knowledge and performance.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Trained new hires on company policies and procedures, ensuring consistent quality of service delivery.
- Collaborated with team members to develop strategies for boosting customer retention rates.
- Acted as a liaison between clients, sales representatives, and other internal teams to ensure seamless collaboration efforts.
- Provided exceptional support to clients, fostering long-term relationships built on trust and reliability.
- Established rapport with customers through active listening skills, empathetic responses, and genuine interest in their needs.
- Implemented feedback from customers to improve processes and enhance overall user experience.
- Maintained detailed records of customer interactions, documenting concerns and resolutions accurately.
- Evaluated employee performance regularly, providing constructive feedback aimed at facilitating professional growth opportunities within the organization.
- Utilized CRM tools effectively to manage client information, streamline workflows, and track progress towards goals.
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Connected with customers to address questions and resolve issues through phone and email.
- Contributed ideas and practical solutions to support process improvement efforts.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Cross-trained and backed up other customer service managers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Promptly responded to inquiries and requests from prospective customers.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
- Trained staff on operating procedures and company services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Implemented and developed customer service training processes.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Owner Stylist
Nu Image Day Spa
04.2004 - 10.2013
Optometric Technician
Sebago Primary Eye Care
09.1994 - 04.2004
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
- Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.
- Improved patient care by conducting comprehensive visual pre-testing procedures.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Facilitated smooth communication between patients and optometrists, acting as a liaison for any concerns or questions.
- Promoted a welcoming atmosphere within the practice by keeping waiting areas tidy and well-stocked with reading materials.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Performed ocular health assessments to aid optometrists in identifying potential eye-related conditions early on.
- Assisted optometrists in providing accurate diagnoses through precise measurements using specialized equipment.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Maintained inventory levels and accurate records of contact lenses and eyeglass frames.
- Streamlined administrative processes by accurately maintaining patient records and insurance information.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Enhanced patient satisfaction by managing appointment scheduling and ensuring efficient office flow.
- Strengthened relationships with returning patients through attentive follow-up calls regarding their eyewear orders.
- Bolstered patient retention rates by providing tailored recommendations based on individual needs, preferences, and budget constraints.
- Prepared and administered medications to patients as prescribed by optometrist.
- Reduced wait times for patients by efficiently preparing examination rooms before appointments commenced.
- Contributed to practice growth by educating patients on the latest lens technologies and available frame styles.
- Expanded practice capabilities by staying up-to-date on industry advancements through regular continuing education courses.
- Supported optometrists during emergency cases, aiding in prompt treatment and resolution of urgent issues.
- Identified issues during preliminary exam and addressed concerns with physician.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
- Educated patients and relations on ocular health and safety, promoting good eye care.
- Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
- Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
Education
High School Diploma -
Lake Region High School
Naples, ME06.1986
Skills
- Appointment Scheduling
- Visual field testing
- Retinal Photography
- Glaucoma screening
- Optometric Equipment Operation
- Patient testing
- Color vision testing
- Pre-Testing Procedures
- Supply Restocking
- Customer Education
- Optical Measurements
- Appointment Setting
- Ocular anatomy knowledge
- Medication Administration
- Binocular Vision Evaluation
- Patient Recordkeeping
- Eyewear Adjustments
- Optical dispensing
- Medical History Documentation
- Visual acuity testing
- Customer service abilities
- Patient Assessment
- Amsler grid testing
- Color vision assessment
- Physician assistance
Certification
- COA - Certified Ophthalmic Assistant
expired did not renew
Timeline
Optometric Technician
Metayer Family Eye Care
07.2019 - Current
PSR
Allergy And Asthma Associates
10.2018 - 07.2019
Lead PSR
Bridgto Internal Medicine
10.2013 - 10.2018
Owner Stylist
Nu Image Day Spa
04.2004 - 10.2013
Optometric Technician
Sebago Primary Eye Care
09.1994 - 04.2004
High School Diploma -
Lake Region High School
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