Elaine Chyr
Summary
Dynamic Senior Property Manager with the U.S. General Services Administration, skilled in financial oversight and client relations. Proven track record in enhancing operational efficiency across a diverse portfolio, managing complex construction projects, and resolving disputes effectively. Adept at lease and contract management, fostering strong relationships with stakeholders to achieve organizational goals.
Overview
16
16
years of professional experience
Work History
Senior Property Manager, GS-14
U.S. General Services Administration
02.2022 - Current
- Responsible for the planning, direction, coordination and supervision of all operations and maintenance, assignments, utilization, construction, and alterations and repairs conducted by the Phoenix Field Office
- Perform, direct, and supervise a team of individuals while also working with personnel from various divisions to manage and maximize efficient operation of the Phoenix Field Office. This consists of 2 courthouses, 1 parking lot and 95 GSA leased facilities totaling 2,850,508 RSF
- Responsible for enforcing policies, procedures, and standards pertaining to the adequacy of service and compliance with contract terms
- Administers service and construction contracts as the designated Contracting Officer's Representative (COR)
- Negotiates and resolves difficult and complex problems concerning use and operation of public facilities, construction and repair of buildings, relocating and rehousing of Government agencies, and other matters of community interest
- Represent GSA with principal representatives of other Federal agencies, members of Congress, the Federal judiciary, city and state governments, contractors, special interest groups, and the general public regarding major questions and problems concerning the activities of GSA
Deputy Property Manager, GS-13
U.S. General Services Administration
08.2020 - 02.2022
- Develop and promote strong, positive working relationships with customer agencies, lessors, contractors, and field office staff
- Perform, direct, and supervise a team of individuals while also working with personnel from various divisions to manage and maximize efficient operation of the Phoenix Field Office. This consists of 2 courthouses, 1 parking lot and 68 GSA leased facilities totaling 2,422,468 RSF
- Complete personnel evaluations for employees by reviewing work performance against critical elements to measure level of performance
- Continually evaluate, plan, and direct the distribution of manpower resources to accomplish various program objectives
- Communicate orally and in writing with multiple stakeholders on a variety of topics referring to the appropriate policy, regulation, or code when applicable to achieve objectives
- Negotiate and resolve difficult or complex problems regarding building repairs, construction, tenant complaints, and operation of public facilities
- Maintain and manage real property assets to ensure life cycles of buildings are enhanced by well-planned and executed maintenance, repair, and cleaning programs
- Utilize knowledge of building management principles, concepts, and practices to routinely conduct inspections of buildings and equipment, determine timing and cost of repairs, and submit condition and repair requests to the Service Center for funding
- Identify and implement opportunities for improvement by frequently evaluating services and building management programs to ensure we are adequately adapting as requirements change
- Administer service and construction contracts as the designated Contracting Officer's Representative according to the GSA COR Desk Guide
- Responsible for enforcing policies, procedures, and standards to ensure contract compliance
- Effectively plan, schedule, communicate, and balance technical aspects of tenant project requirements to meet customer needs and identify impacts the project may have on building operations and other building tenants
- Phoenix Field Office point of contact for projects managed by GSA's Design and Construction Division, Construction Services Branch, and Regional Office projects
- Work with onsite construction contractors, building tenants, and service contract providers to coordinate project activities while minimizing/avoiding adverse impacts to building tenants and construction project schedule/budget
- Phoenix Field Office Program manager for current and projected BA54, BA61 and BA63 projects
- Responsible for establishing project priorities and for financial management of allotted funds
Building Manager, GS-12
U.S. General Services Administration
12.2015 - 08.2020
- Develop and promote strong, positive working relationships with customer agencies, lessors, contractors and client personnel
- Maintain continuous communication with building tenants and top management officials of customer agencies at the Sandra Day O'Connor U.S. Courthouse
- Communicate in person and in writing with multiple stakeholders on a variety of issues such as contract requirements, projects developments, overtime utility inquiries, and building activities referring to the appropriate policy, regulation, or code when applicable
- Evaluate, explain, promote, and implement GSA policies, procedures, programs, and methods to customer agencies and contractors
- Utilize knowledge of building automation systems and a wide range of building management principles, concepts, and practices to routinely conduct building inspections ensuring contract compliance and to analyze the effectiveness of facility operations
- Maintain and manage real property assets to ensure life cycles of buildings are enhanced by well-planned and executed maintenance, repair, and cleaning programs
- Manage grounds and exteriors including parking garages and lots, site utilities, landscaping, and exterior building maintenance
- Independently make decisions concerning day to day operations of the Sandra Day O'Connor U.S. Courthouse, notifying Field Office Manager as necessary when issues arise
- Direct the operation of all construction, alteration and repair projects at the Sandra Day O'Connor U.S. Courthouse to minimize or ideally avoid adverse impact to customer agencies
- Manage and facilitate BA61, BA54, and tenant improvement, alteration and relocation projects as the Contracting Officer's Representative
- Effectively plan, schedule, communicate, and balance technical aspects of tenant project requirements to meet customer needs
- Work closely with Field Office Manager to provide day-to-day planning activities and short- and long-range building management plans for the Sandra Day O'Connor U.S. Courthouse
- Demonstrate leadership, accountability, and teamwork in the Phoenix Field Office
Lease Administration Manager, GS-11
U.S. General Services Administration
01.2009 - 12.2015
- Specialize in contract administration of 73 leases covering 1,749,739 RSF throughout the greater Phoenix metropolitan area
- Interpret contract specifications, perform recurring inspections, review contractor performance, and evaluate, document, and ensure quality of services
- Resolve issues involving contractual disputes, inter-agency concerns, customer complaints, tenant improvement projects, and contractor security clearance concerns
- Conduct the annual tenant satisfaction survey for leased locations as well as evaluate results in order to develop action plans for underperforming leases
- With in-depth knowledge of Federal acquisition and property management regulations including lease administration, I communicate in person and in writing with multiple stakeholders on a variety of matters such as lease requirements, inspections, projects, and billing inquiries referring to the appropriate regulation, policy, or code
- Efficiently integrate knowledge of legal, engineering, architecture, fire & life safety, physical security, finance, asset preservation, HVAC, environment, cost estimation, contracting, and lease management to meet technical requirements and respond directly to customer needs
- Utilizing knowledge of building automation systems and a wide range of building management principles, concepts, and practices; I routinely conduct lease inspections ensuring contract compliance
- Routinely work with GSA Real Estate Division in evaluating lease facilities as to suitability for acquisition or retention of lease contracts
- Create overtime utility estimates and send funding requests for reimbursable work authorizations
- Maintain contact database and lease contract files, ensuring all necessary documentation is present in accordance with agency regulations
- Document lease deficiencies, notify Lessor and ensure corrective action is taken to achieve contract compliance
- Review the adequacy of Lessors' building operations plan and maintenance, custodial, and grounds keeping programs to ensure contract compliance
- Answer or direct, to the appropriate GSA division, inquiries concerning lease rent payments, CPI escalations, and other financial questions that are received from the agency, Lessor, general public or congressional interests
- Manage and facilitate tenant improvement, alterations, and relocation projects in leased space
- Administer service contracts and all post occupancy alterations projects in leased space as the designated Contracting Officer's Representative
- An ability to effectively plan, schedule, and balance technical aspects of multiple tenant requirements to meet customer needs
- Explain, promote, and implement GSA property management policies, procedures, and methods related to tenant services to customer agencies and Lessors
- Program Manager for the HSPD-12 Program; ensure accurate suitability clearances for contract personnel are obtained from the Office of Personnel Management
Education
Bachelor of Science - Technical Management
DeVry University
Phoenix, AZ06-2014
Skills
- Client and tenant relations
- Portfolio oversight
- Personnel management
- Operations management
- Financial oversight
- Dispute handling
- Property, grounds, and facility inspections
- Lease and contract management
- Asset management
- Construction project oversight
- Property management expertise
- Database management
Timeline
Senior Property Manager, GS-14
U.S. General Services Administration
02.2022 - Current
Deputy Property Manager, GS-13
U.S. General Services Administration
08.2020 - 02.2022
Building Manager, GS-12
U.S. General Services Administration
12.2015 - 08.2020
Lease Administration Manager, GS-11
U.S. General Services Administration
01.2009 - 12.2015
Bachelor of Science - Technical Management
DeVry University
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