Summary
Overview
Work History
Education
Skills
US Navy
Timeline
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Elaine Coldiron

Loveland,CO

Summary

Dynamic customer service professional with a proven track record, achieving 100% quality assurance. Skilled in issue resolution and client relationship management, excels in delivering exceptional support while fostering positive experiences. My strong communication and emotional intelligence drive successful outcomes in fast-paced environments.

Compassionate professional focused on helping clients maintain personal hygiene and assisting with activities of daily living. Skilled in preparing meals, maintaining organized living spaces, and documenting behaviors. Committed to emotional and social support to promote overall wellness.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Waterpik Inc.
Fort Collins, Colorado
09.2018 - 04.2025
  • Managed customer inquiries through phone and email communication.
  • Assisted customers with product inquiries and troubleshooting issues.
  • Processed orders and returns efficiently using internal systems.
  • Educated customers on product features and benefits for optimal usage.
  • Collaborated with teams to resolve customer complaints promptly.
  • Documented customer interactions accurately for future reference.
  • Maintained product knowledge to provide accurate information to customers.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Developed positive relationships with customers through friendly interactions.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved customer complaints promptly and efficiently.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Customer Service Representative Team Lead

Press-One, Inc.
Fort Collins, Colorado
07.2017 - 09.2018
  • Achieved 100% quality assurance for five consecutive weeks, earning company QA Performance Award.
    Resolved customer challenges by delivering accurate information regarding account products and services.
    Ensured positive customer experiences by effectively addressing all complaints.
    Attained high save percentages through consultative, value-driven customer service strategies.
  • Led customer service team to improve response times and service quality.
  • Trained new representatives on company policies and customer interaction techniques.
  • Developed training materials to enhance staff knowledge and performance.
  • Resolved escalated customer issues with effective communication and problem-solving skills.
  • Analyzed team performance metrics to identify areas for improvement and coaching.
  • Coordinated schedules to ensure adequate coverage during peak times.
  • Resolved escalated customer complaints in a timely manner.
  • Cross-trained staff members, resulting in increase in customer satisfaction ratings.
  • Ensured compliance with all applicable laws and regulations related to customer service operations.
  • Trained newly hired Customer Service Representatives on company policies, procedures and protocols.
  • Provided guidance and support to Customer Service Representatives on a daily basis.
  • Monitored team performance metrics such as call wait times, average handle time and first call resolution rates.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.

Professional House Cleaner

Clean and Reliable
Fort Collins, Colorado
05.2016 - 07.2017
  • Cleaned residential and commercial spaces using effective cleaning techniques.
  • Maintained high standards of cleanliness and hygiene in all areas.
  • Worked with speed and efficiency to meet all job requirements.
  • Interacted pleasantly with clients and guests when performing daily duties.

Home Health Care Provider

self-employed
Fort Collins, Colorado
01.2012 - 06.2016
  • Provided compassionate personal care to clients in their homes.
  • Assisted clients with daily living activities and mobility support.
  • Administered medications according to prescribed schedules and guidelines.
  • Maintained accurate records of client health and care routines.
  • Communicated effectively with families regarding client needs and preferences.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Performed light housekeeping tasks related to the safety of the patient's environment.
  • Provided in-home care to elderly and disabled patients, including assistance with daily living activities such as bathing, dressing, grooming, meal preparation, and medication management.
  • Assisted with client personal care needs to foster independence and well-being.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Provided emotional support to patients dealing with illness or disability challenges.
  • Monitored medications for patients with various conditions and kept watchful eye for side effects.
  • Provided companionship through conversation, outings, reading aloud, playing games.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Assessed patient conditions by monitoring vital signs and tracking changes in health status.

Education

Some College (No Degree) - General Studies/Pre-Nursing

The University of Montana
Missoula, MT

Some College (No Degree) - Nurse Aide Program

Wenatchee Valley College
Wenatchee, WA

Skills

  • Customer service and support
  • Quality assurance
  • Issue resolution
  • Account management
  • Product knowledge
  • Client relationship management
  • Communication skills
  • Time management
  • Emotional intelligence
  • Active listening
  • Conflict resolution
  • Data entry accuracy
  • Computer proficiency
  • Payment processing
  • Call center operations
  • Multitasking and organization
  • Courteous demeanor

US Navy

Title: Job Title you are applying for

Timeline

Customer Service Representative

Waterpik Inc.
09.2018 - 04.2025

Customer Service Representative Team Lead

Press-One, Inc.
07.2017 - 09.2018

Professional House Cleaner

Clean and Reliable
05.2016 - 07.2017

Home Health Care Provider

self-employed
01.2012 - 06.2016

Some College (No Degree) - General Studies/Pre-Nursing

The University of Montana

Some College (No Degree) - Nurse Aide Program

Wenatchee Valley College

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Elaine Coldiron