ELAINE CORRAL
Tucson,AZ
Summary
Enthusiastic and eager to apply and utilize my time-management, organizational skills and communication skills to help streamline and complete tasks. Motivated by creating a high-quality work environment, while delivering results. Cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise oninventory control, and projections, territory development and revealing customer needs to deliver solutions.
Overview
27
27
years of professional experience
Work History
Community Workforce Coordinator
Pima County Community Action Agency
Tucson, AZ
07.2021 - Current
- Maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
- Analyzed data to identify trends in customer service and needs.
- Developed strategies to improve operational procedures.
- Coordinated with other departments to ensure projects were completed on time and within budget.
- Assisted with the preparation of presentations for senior management meetings.
- Organized team events to promote a positive work environment.
- Monitored inventory levels and ordered additional supplies as needed.
- Conducted regular training sessions for staff members on new software programs or processes.
- Maintained calendars of upcoming events, meetings and deadlines.
- Resolved customer complaints in a timely manner while upholding company standards.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Maintained records of customer needs and preferences.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Resolved customer complaints or answered customers' questions.
Program Coordinator
Pima County Community Action Agency
Tucson, AZ
08.2020 - 07.2021
- Managed the day-to-day operations of the program, ensuring compliance with applicable policies and regulations.
- Maintained up-to-date records related to program activities.
- Ensured timely completion of project deliverables.
- Facilitated communication between team members by organizing regular meetings and conference calls.
- Monitored program budgets, expenditures, and resource utilization while making recommendations as needed.
- Organized special events related to the promotion or awareness of the program's mission or purpose.
- Identified areas where improvements can be made in order to increase efficiency or effectiveness.
Contract Specialist
TSI Healthcare
Chapel Hill, NC
05.2016 - 06.2020
- Account specialist for multiple clients
- Oversee and manage AR for multi-specialty practices
- Balance end of month reports, lock-box deposits, and multiple payer websites
- Aging insurances by financial class, providers and service type to look for outstanding trends
- Oversee billing staff and give them direction to work process per company policy and client specialty
- Process claims, payment and adjustments
- Patient service that include statements, collections and refunds.
- Processed payments due under contracts according to payment schedule requirements.
- Reviewed and monitored contracts for accuracy, completeness, and compliance with company policy.
- Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
- Advised management on organizing, preparing or implementing recruiting or retention programs.
Recreational Vehicle Sales
FREEDOM RV Marana
01.2015 - 09.2015
- Manage the customer experience as a representative of Freedom RV Marana to meet the goals and financial objectives
- Communicate with customers and coworkers to develop an RV sale that will cater to the customer's needs as well as remaining in the guidelines of what our dealership can and is able to support.
Practice Manager /Global Commodity Manager
Abundant Health Family Practice
Tucson, AZ
11.2011 - 04.2013
- Responsible for all operations and development of strategic decisions
- Decisive leadership during growth and transition of business processes
- Maintain confidentiality of all information and reports
- Mentor, Educator and Coach committed to team-based management
- Evaluation of business performance for growth of practice and conducted timely implementation of business processes
- Conduct training on office procedures, and compliance with state and government regulations
- Converted the company from a manual accounting system to a computerized accounting system
- Coordinated annual administrative and medical expense budgets.
- Coordinated staff recruitment, training, and scheduling activities.
- Cultivated close working relationships with the entire staff, including Pharmacutical Representatives, [Job Title] and [Job Title].
- Facilitated implementation of new technology systems into existing workflows in order to improve operational efficiency.compiling, analyzing, and evaluating complex data and usage reports;
- interpreting and applying applicable laws, rules, regulations, and policies;
- communicating effectively, both orally and in writing;
- contract development, negotiation, and problem resolution;
- managing and administering a variety of commodities, services and contracts;
- facilitating and participating in cross-functional teams;
- developing, implementing, and evaluating performance measures for assigned activities;
- oversight and training of assigned staff;
- interacting and working directly with senior county management and staff.
Owner/Event Coordinator
Lime Lights Productions
05.2009 - 07.2011
- Managed and Scheduled staff members for concerts, boxing matches and any special events held at Desert Diamond Casino
- Reserve Gaming License with the State of AZ and the Tohono O'Odham Casino Gaming
- Direct liaison between customers and event staff to solve any customer service issues that may arise.
Reimbursement Manager
Desert Cardiology of Tucson
06.1997 - 06.2011
- Managed 30 + support staff members for cardiology practice
- Provided oversight and direction to finance, claims, billing, and Information services, which coordinated the various financial goals with the overall goals of the organizations
- Created hospital On-call schedules, vacation schedules and daily appointment schedules for nine physicians and two mid-level providers
- Successful recruitment and retention of highly qualified physicians and support staff
- Successfully negotiated provider contracts with health plans
- Coordinated and implemented organizational development and training activities for support staff and physicians
- Ensured overall compliance for the organization.
Education
Bachelor's Degree - Business Administration
University of Phoenix
01.2007
High School Diploma - General studies
Marana High
01.1986
Human Resources -
University of Phoenix
Skills
- Accounts receivable management
- compiling, analyzing, and evaluating complex data and usage reports;
- interpreting and applying applicable laws, rules, regulations, and policies;
- communicating effectively, both orally and in writing;
- contract preparation and development;
- managing and administering a variety of commodities, services and contracts;
- facilitating and participating in cross-functional teams;
- oversight and training of assigned staff;
- Contract Negotiations
- Records Management
Additional Qualifications
- Department of Economic Security Access Mainframe
- Emergency Services Network (ESN)
- Pima County Treasurer’s Office website (AMS)
- CommunitySoftwareGroup (CSG Identity) (DES)
- DES Mainframe
- Zendesk
- Wildfire GMS
- Teamup Calendar
- Kiteworks
- ADP
- Microsoft Office Programs
- Medical Management Systems: Athena Health Inc., NextGen, Meditech and Smart Practice/VERSYS, eBridge, Availity, Adjuvant Call-Scheduler
References
Referral as requested
Timeline
Community Workforce Coordinator
Pima County Community Action Agency
07.2021 - Current
Program Coordinator
Pima County Community Action Agency
08.2020 - 07.2021
Contract Specialist
TSI Healthcare
05.2016 - 06.2020
Recreational Vehicle Sales
FREEDOM RV Marana
01.2015 - 09.2015
Practice Manager /Global Commodity Manager
Abundant Health Family Practice
11.2011 - 04.2013
Owner/Event Coordinator
Lime Lights Productions
05.2009 - 07.2011
Reimbursement Manager
Desert Cardiology of Tucson
06.1997 - 06.2011
Bachelor's Degree - Business Administration
University of Phoenix
High School Diploma - General studies
Marana High
Human Resources -
University of Phoenix
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