Elaine Damerow

• Lead overall company sales strategy, forecasting, and personnel management across all sales functions.
• Train and mentor sales staff, establish performance metrics, and ensure consistent achievement of revenue goals.
• Analyze sales and market data to guide decisions on product development, client engagement, and organizational priorities.
• Serve as primary point of contact for high-value clients and partners to ensure exceptional service delivery.
• Contributed to new product initiatives based on market needs, enhancing customer experience and company competitiveness.

Directed day-to-day operations across all departments: Sales, Underwriting, Claims/Member Services, Licensing & Taxation, ACA services, HR, and support services.

• Managed department heads and staff performance; responsible for hiring, terminations, training, and culture development.
• Maintained national and international relationships with referring agencies and clinics.
• Traveled regularly to London to collaborate with insurance syndicates on product development, annual renewals, and strategic planning.
• Reported directly to the CEO with continuous operational updates, KPIs, performance analysis, and risk management.

• Consistently top producer, surpassing sales goals and outperforming team of 5 within first year.
• Educated clients and internal team members on policy benefits, product options, and industry updates.
• Maintained client relationships and represented the company at major trade shows.
• Played key role during period of rapid company growth; recognized by leadership for contributions to revenue expansion and client satisfaction.

• Managed communication with insureds and intended parents regarding claims adjudication.
• Conducted eligibility checks, benefits verification, claims repricing, and ICD-10 coding evaluations.
• Reviewed medical records to determine coverage qualification and completed policy/case closeouts.

• Managed high-volume front-office operations with 100+ daily patients.
• Maintained 99% accuracy rate in documentation and patient intake.
• Provided exceptional client service despite role being below skill level, consistently demonstrating professionalism and dedication.

• Processed, underwrote, and packaged loans for broker submission; managed all customer interactions.
• Qualified borrowers, obtained lender approvals, prepared demands, cleared title issues, and coordinated subordinations.
• Used multiple financial/lending software systems to ensure accurate data submission and timely approvals.

• Supported business development efforts for eco-friendly product line.
• Maintained potential investor relations, created reports and spreadsheets, and presented updates to upper management.