Summary
Overview
Work History
Education
Skills
Related Experience
Certification
Volunteer And Community Activities
Internship Experiences
Timeline
Work Preference
Generic
Elaine Da Silva

Elaine Da Silva

Peabody,MA

Summary

Hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Server

La fina
Andover, MA
04.2022 - Current
  • Accurately recorded orders on cash register and point-of-sale system.
  • Prepared drinks according to standard recipes.
  • Checked food before serving it to customers.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Stayed informed about daily specials, new menu items, promotions.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Delivered food orders promptly and courteously.
  • Provided excellent customer service to ensure satisfaction.
  • Greeted guests and provided menus.
  • Followed health safety guidelines when preparing and serving food products.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Took orders from customers accurately and in a timely manner.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Aquitaine Group, Lynnfield, Ma

Aquitaine Group
Lynnfield, Ma
01.2017 - Current

Construction Manager

Star Painting
Danvers, MA
01.2023 - 01.2024
  • Inspected job sites regularly to verify safety protocols were being followed and that work was progressing in accordance with established guidelines.
  • Collaborated with architects, engineers, surveyors, inspectors and other professionals involved in construction processes.
  • Organized meetings between contractors, suppliers and other stakeholders to discuss project progress.
  • Negotiated contracts with vendors, suppliers and subcontractors as needed for each project.
  • Managed scheduling of personnel, equipment and supplies throughout the duration of a project.
  • Resolved any issues that arose during the course of a project in a timely manner.

Homecare

Amedisys
Beverly, MA
04.2022 - 06.2022
  • Completed day-to-day duties accurately and efficiently.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.

Jewish Community Day School, Watertown, Ma

Jewish Community Day School
Watertown, Ma
01.2016 - 01.2017

Uber Driver

01.2015 - 01.2017

Fogo De Chao, server, Boston, Ma

Fogo De Chao
Boston, Ma
01.2014 - 01.2016

212 Inc. sales leader trainers, Wellesley, Ma

212 Inc. sales leader trainers
Wellesley, Ma
01.2013 - 01.2014

Cinderella’s restaurant, server, Cambridge, Ma

Cinderella’s restaurant
Cambridge, Ma
01.2009 - 01.2013

Family elderly, member companion day and n

Family elderly
01.2006 - 01.2009

Education

Associate’s Degree Human Services Practitioner -

North Shore community College
05.2017

Skills

  • Strong organizational and communication skills, highly dependable problem solving capabilities through positive rapport with agencies and consumers
  • Maintains appropriate professional ethics and boundaries
  • Ability to seek direction from agency and supervisor with legal concerns
  • Experience in writing clear concise case notes and documentation
  • Computer literacy: Microsoft office
  • Fluent in Portuguese
  • Communicate in Spanish
  • Effectively listened; to understood and clarified consumers concerns and issues
  • Good listening skill
  • Able to work in diverse environment an/or population with strong desire to make a difference

Related Experience

Provided companionship to 70 year old lady with Alzheimer, 2005

Certification

  • Dementia/ Alzheimer
  • Ethics and Boundaries
  • Medical Interpreter
  • Fraud Wasted & Abuse

Volunteer And Community Activities

Volunteer at my Brothers table, 2015

Internship Experiences

  • Greater Lynn Senior Services, Lynn, Ma, Spring 2017/240 hours, Met with consumers to assist with, completion of housing, mass health, food stamps forms. Efficiently and accurately entered completed case notes and documentation into database, Home visit, Daily meeting with case managers to settle up talk about the options to support the consumers needs, and refers them to the appropriate services in the community, as appropriate and supervisor to review options for consumer. Make appropriate referral
  • Rainbow Adult Day Center Inc., Fall 2016/120 hours, Co- leads interdisciplinary team to support in achieving the clients goals, Organizing and facilitating meetings with team and client as need to review data, plan and follow up to determine next steps, Provides clients with enthusiastic encouragement to maintain their goals, Support activities programs and events

Timeline

Construction Manager

Star Painting
01.2023 - 01.2024

Server

La fina
04.2022 - Current

Homecare

Amedisys
04.2022 - 06.2022

Aquitaine Group, Lynnfield, Ma

Aquitaine Group
01.2017 - Current

Jewish Community Day School, Watertown, Ma

Jewish Community Day School
01.2016 - 01.2017

Uber Driver

01.2015 - 01.2017

Fogo De Chao, server, Boston, Ma

Fogo De Chao
01.2014 - 01.2016

212 Inc. sales leader trainers, Wellesley, Ma

212 Inc. sales leader trainers
01.2013 - 01.2014

Cinderella’s restaurant, server, Cambridge, Ma

Cinderella’s restaurant
01.2009 - 01.2013

Family elderly, member companion day and n

Family elderly
01.2006 - 01.2009

Associate’s Degree Human Services Practitioner -

North Shore community College

Work Preference

Work Type

Full Time

Work Location

RemoteOn-SiteHybrid

Important To Me

Career advancementWork-life balanceHealthcare benefitsPaid sick leave401k match
Elaine Da Silva