Elaine Diaz
Albuquerque,NM
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Committed and hardworking customer service rep with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
3
3
years of professional experience
Work History
Customer Service Representative/Cashier
Family Dollar
10.2019 - 01.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
Customer Service Representative/Warehouse/Driver, Warehouse Orders
1-800 Radiator & A/C
09.2018 - 02.2019
- Received and sent out merchandise
- Occasionally delivered car parts to customers when it got busy
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Berkshire Hathaway
07.2018 - 09.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times..
Customer Service Representative
Pizza 9
01.2017 - 06.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Valley High School
Albuquerque, NM05.2015
Skills
- Sales Expertise
- Time Management Skills
- Issue Resolution
- Cash Drawer Management
- Money Handling
- Order Taking
- Cash Management
- Credit and Cash Transactions
- Cash Counting Machine Operations
Timeline
Customer Service Representative/Cashier
Family Dollar
10.2019 - 01.2020
Customer Service Representative/Warehouse/Driver, Warehouse Orders
1-800 Radiator & A/C
09.2018 - 02.2019
Customer Service Representative
Berkshire Hathaway
07.2018 - 09.2018
Customer Service Representative
Pizza 9
01.2017 - 06.2018
Valley High School
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