Elaine Diekmann
Houston,TX
Summary
Resourceful Medical Practice Manager known for high productivity and efficient task completion. Skilled in patient flow management, compliance with healthcare regulations, and medical billing processes. Excel at communication, leadership, and problem-solving to enhance operational efficiency and staff performance. Committed to fostering positive patient experiences while maintaining smooth practice operations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Clinical Supervisor/Medical Practice Manager
Village Medical
Houston , TX
07.2018 - Current
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Motivated staff by offering direction and providing constructive feedback.
- Assisted with onboarding new employees by providing orientation materials and training sessions.
- Resolved customer complaints regarding billing issues or other concerns related to the medical practice.
- Supervised day-to-day operations of facility, complying with strict corporate policies and guidelines.
- Scheduled appointments, managed calendars, organized meetings and coordinated travel arrangements for staff members.
- Complied with OSHA and HIPAA regulations.
- Ensured compliance with HIPAA regulations, licensing requirements, and other legal standards.
- Monitored inventory levels of supplies needed for daily operations.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Reviewed patient records for accuracy and completeness prior to submitting claims to insurance companies or government agencies.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Recruited, trained, supervised, and evaluated staff members.
- Monitored the front desk staff to ensure proper customer service was provided.
- Monitored employee performance and provided feedback to ensure productivity goals were met.
Medical Assistant
Village Medical
Houston, TX
03.2017 - Current
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Registered new patients into practice management software program accurately entering demographic information.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Responded to patient callbacks and phone-in prescription refill requests.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Changed dressings on wounds to prevent infection and check for healing.
- Prepared treatment rooms for patient examinations.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Administered injections, medications and treatments as directed by the physician.
- Collected samples from patients for laboratory testing purposes.
Medical Assistant
Ankle and Foot Care Centers
Salem, OH
12.2013 - 03.2015
- Changed dressings on wounds to prevent infection and check for healing.
- Prepared treatment rooms for patient examinations.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Cleaned and maintained medical equipment following procedures and standards.
- Explained treatment procedures and physicians' instructions.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
Medical Assistant
Main Medical/ Prima Health Care (Dr Ucchino)
Columbiana, OH
09.2007 - 09.2013
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Scheduled appointments for patients via phone and in person.
- Contacted pharmacies to submit and refill patients' prescriptions.
Education
Associate of Science - Medical Assisting
Ohio Valley College of Technology
East Liverpool, OH08-2007
Skills
- Insurance billing
- Payroll administration
- Managing files and records
- HIPAA and OSHA regulations
- Operations management
- Medical practice management
- Front desk operations
- Co-payment collection
- Policy development
- Workflow management
- Performance metrics
- Medical personnel recruitment
- Employee issue resolution
- Staff management
- Supplies ordering
- Quality improvement
- Patient relations
- Skilled in Microsoft Word and Excel
Certification
- NHA Certified Medical Assistant
- CPR Certified
References
References available upon request.
Timeline
Clinical Supervisor/Medical Practice Manager
Village Medical
07.2018 - Current
Medical Assistant
Village Medical
03.2017 - Current
Medical Assistant
Ankle and Foot Care Centers
12.2013 - 03.2015
Medical Assistant
Main Medical/ Prima Health Care (Dr Ucchino)
09.2007 - 09.2013
- NHA Certified Medical Assistant
- CPR Certified
Associate of Science - Medical Assisting
Ohio Valley College of Technology
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