Elaine Dilldine
Administrative Assistant
Ripley,OH
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
22
22
years of professional experience
Work History
Production Supervisor
Mitsubishi Electric
2 2015 - Current
- Resolved issues quickly to maintain productivity goals.
- Coordinated with other departments to maintain smooth and efficient product flow.
- Improved product quality by monitoring production processes, conducting inspections, and initiating corrective actions as needed.
- Managed team of 40 production associates, overseeing productive production processes and meeting all deadlines.
- Enhanced production efficiency by implementing lean manufacturing techniques and reducing waste
- Trained staff of direct labor employees to perform assembly and manufacture of specified products
- Evaluated team member performance regularly to identify and resolve productivity concerns
- Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development
Branch Manager
Enterprise Rent-a-Car
06.2012 - 05.2014
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Assistant Manager
Enterprise Rent-a-Car
07.2011 - 06.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
Management Assistant
Enterprise Rent-a-Car
07.2008 - 07.2011
- Increased client satisfaction through prompt response to inquiries and resolution of issues.
- Contributed to a positive work environment with excellent interpersonal skills and an ability to resolve conflicts effectively when necessary.
Management Trainee
Enterprise Rent-a-Car
03.2008 - 07.2008
- Gained knowledge of company policies, protocols and processes.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
Administrative Assistant/Document Control/Materials Management
Black & Veatch
08.2006 - 08.2007
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Day Sort Supervisor
ABX Air, Inc.
08.2005 - 05.2006
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Office Assistant
ABX Air, Inc.
11.2004 - 08.2005
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
Lead Sorter
ABX Air, Inc.
07.2002 - 11.2004
- Reduced processing times for incoming shipments by optimizing team's workflow and resource allocation.
- Implemented continuous improvement initiatives to streamline processes, resulting in increased operational effectiveness.
Sorter
ABX Air, Inc.
04.2002 - 07.2002
- Adapted quickly to changes in workload demands or priorities, demonstrating flexibility in meeting shifting objectives while maintaining high-quality outcomes.
- Utilized sorting systems to sort items fast and accurately.
Education
Bachelor of Arts - Business Administration And Management
Wilmington College
Wilmington, OH 05.2001 -
Skills
Office Administration
Administrative Support
Data Entry
Computer Skills
Clerical Support
Document Control
Customer Service
Computer Proficiency
Time Management
Office Management
Customer and client relations
File Organization
Verbal Communication
Microsoft Office Suite
Documentation And Reporting
Critical Thinking
Microsoft Outlook
Scheduling and calendar management
Strong Problem Solver
Staff Motivation
Business Administration
Multi-Line Telephone Systems
Communicationskills - Description
Marketing and promoting to corporate accounts and businesses. Use sort system radio system to communicate vital information in a timely manner regarding workflow, statistics used for management decisions and emergencies. Communicate effectively with temporary agencies, area managers and directors.
Managementskills - Description
Manage approximately 60 employees in fast paced sort center including training, allocating according to workflow, motivating to meet productivity goals and evaluating. Assist with management of office functions for major airfreight company day sort operation. Use strong mathematical and computer skills to include Microsoft Word, Excel and to audit temporary workers utilizing data an automated time system. Work cooperatively with other departments including Human Resources, Training, Accounting and Payroll. Scope of accountability included training and scheduling employees, fleet management, managing budgets, and ensuring safety/security.
Timeline
Branch Manager
Enterprise Rent-a-Car
06.2012 - 05.2014
Assistant Manager
Enterprise Rent-a-Car
07.2011 - 06.2012
Management Assistant
Enterprise Rent-a-Car
07.2008 - 07.2011
Management Trainee
Enterprise Rent-a-Car
03.2008 - 07.2008
Administrative Assistant/Document Control/Materials Management
Black & Veatch
08.2006 - 08.2007
Day Sort Supervisor
ABX Air, Inc.
08.2005 - 05.2006
Office Assistant
ABX Air, Inc.
11.2004 - 08.2005
Lead Sorter
ABX Air, Inc.
07.2002 - 11.2004
Sorter
ABX Air, Inc.
04.2002 - 07.2002
Bachelor of Arts - Business Administration And Management
Wilmington College
05.2001 -
Production Supervisor
Mitsubishi Electric
2 2015 - Current
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